Knowledge table records are not getting updated even when workflow fields value changes to outdated

Hi Experts, I really really need your help.My requirement is to send the data in payload with whenever any update is happening in a knowledge article record.I am facing two queries when doing this :1. When a new version is created and published for a...

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Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Hardware models in ServiceNow are being duplicated based on BIOS versions, resulting in unnecessary

Hardware models in ServiceNow are being duplicated based on BIOS versions, resulting in unnecessary model variations.Instead of managing around 10 actual hardware models, we now have 100+ model records. This is causing cost mismatches, incorrect repo...

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN 

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Difference observed Potential savings

Hi,  I am observing difference in the numbers of potential savings observed in the homepage and the number observed in Potential vS actual savings. Can someone tell how there is a difference and from where can I check the table from which potential v...

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💻 ➡️ 🏆 From Developer to Certified Technical Architect — A Story of Growth, Grit, and Architecture

For many ServiceNow aficionado like me in the ServiceNow ecosystem, the Certified Technical Architect (CTA) title is more than a certification — it’s a milestone. A commitment. A leap into the deepest layers of platform architecture. It has been a ye...

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Remove Export to pdf

Anyone knows how to remove Export to pdf from this menu?For the moment I tried looking for context menu that could contain the menu, but I didn't find anything.Thank you in advance for your help. 

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Add a prompt in Live Agent

Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message:                    “Raise an IT ticket?”               ...

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Best approach for integrating external document management with ServiceNow?

Hi everyone,I’m exploring options for handling a growing amount of project documentation (contracts, vendor files, asset-related docs, etc.) and I’m trying to figure out the best way to integrate an external document management system with ServiceNow...

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Adding a holiday touch to your Service Portal

Hello Community Members! A couple of years ago I was asked by fellow collegues if it was possible to add seasonal elements to our service portal.  One specific request was that it would be cool if snow could fall on the portal homepage.  It was more ...

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Unable to figure out the difference in the recommendation number in Cloud cost management

Hi, I am unable to understand why there is a difference in the recommendation number in the home page and the Operation > Overview page. While I checked further the difference I observed was in Reserved/Saving plans section. Can someone please hepl m...

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how to create process flow formatter to incident table

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

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Change link of Attach knowledge in Service Operations Workspace

Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.

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Merging 2different notifications from 2 different tables

Hi, can we megre 2 different notifications from 2 different tables which is child table of table

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