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Enhanced Tax Experience in Accounts Payable Operations (Zurich Release)

Upcoming Update: Enhanced Tax Experience in APO (Zurich Release) We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the Zurich release. These enhancements are designed to provide gre...

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Duplicate rejection comments

duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...

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Is it possible to add colours to widget if threshold level breaches in Performance Analytics Report?

Hi There, I have a requirement to create PA report for "Open Incidents". I have added threshold to 400. Is it possible to somehow change the colour of this widget to red if total count crosses 400? Thanks!

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Show a text field when a list collector no matches found

I have variable, that is type list_collector on the alm_asset table. Should the list_collector return 'no matches found' I want to display and un-hide a single line text field. How would do that?In my list_collector, I have a reference qualifier appl...

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Translated articles

Hi all, I need a help to understand the below scenario : Translated versions (Attached screenshot for reference) in service now are separate articles in different languages that contain the same content (e.g., one English main copy and others in diff...

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Regarding population of due date

Hello,I have a requirement where when a catalog item is submitted it is stored as a request in a table.So we have a variable named due date where it stores the date when the request is created.But now i have a requirement that due date should be popu...

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is using getUser().hasRoles() good form?

Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...

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Unable to Install Rubrik Application from ServiceNow Store

Hi, I am trying to install the Rubrik Self-Service Workflow Integration application in our client’s Development instance from the ServiceNow Store. When I click Request App, it prompts me to sign in with a ServiceNow ID.I entered the correct email ID...

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Bounce Email Dashboard

Do we have a way to create a dashboard for bounced emails so we can retrieve the email addresses? I checked the available options, but I’m not able to create one using the sys_blocked_email_address or sys_blocked_email_address_log tables. I do see th...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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SLA Issue for Re Opened Tasks

This is to resolve an issue with the SLA state for re-opened tasks in our assignment group(APP-GBL-COE Matrix SCM TMS FSS) and possibly other assignment groups as well. We observed that when a task is reopened, the state of the task defaults to Work ...

Question

info box annotation html template for change request field does not work in workspace view but work

the following code : <span id="changeRequestDateMsg">${new ChangeRequestDateMessage(current).getDateMsg()} </span> is in an annotation field in the change request form, it shows a certain message as it should in the default view but in the workspace ...

Question

Resolved! How does this dynamic annotation work?

Hello, This relates to the change_request form. On my Paris developer instance, I can see there is an annotation that has this text: ${new ChangeRequestDateMessage(current).getDateMsg()} Which is rendered as follows: I was unable to find an...

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Personal Developer Instance

Does dynamic annotation not work in the workspace?

I tried to open the same form to view the dynamic annotation, but the behavior changes depending on whether the form is opened in Workspace or in UI16.This one from workspace And this one from the UI16

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Enable Voice command in virtual agent

On the ESC portal, we are using the Virtual Agent widget. Currently, users have to type their query (for example: “Outlook issue”) and then the Virtual Agent shows related catalog items or knowledge articles. I want to know if it is possible to enabl...

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