ACC - Host Data Collection Failed

SK Chand Basha
Giga Sage

Hello Everyone,

 

Agent was successfully installed on Windows machine and status UP in Servicenow.

 

When i click on Collect host data getting failed

 

Error in Recent Input Queues: 

 

error getting assets for check: error fetching asset: Response Code 503",

How can we resolve this issue?
1 ACCEPTED SOLUTION

SK Chand Basha
Giga Sage

Yes, resolved my self closing this loop. 

 We need to refresh cache on the ACC agent as per the steps on KB. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1182043

View solution in original post

1 REPLY 1

SK Chand Basha
Giga Sage

Yes, resolved my self closing this loop. 

 We need to refresh cache on the ACC agent as per the steps on KB. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1182043