ACC - Host Data Collection Failed

[SK Chand Basha]

Hello Everyone,

Agent was successfully installed on Windows machine and status UP in Servicenow.

When i click on Collect host data getting failed

Error in Recent Input Queues: 

error getting assets for check: error fetching asset: Response Code 503",

How can we resolve this issue?

[SK Chand Basha · Accepted solution]

Yes, resolved my self closing this loop. 

 We need to refresh cache on the ACC agent as per the steps on KB. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1182043

[ashishmitta]

@SK Chand Basha  May I know how did you resolve the issue? 

[Aman Trivedi1]

Hi @SK Chand Basha , Same issue I am facing.
Any idea, How to resolve?

[SK Chand Basha]

Hi @Aman Trivedi1 

Can you login to host machine and Stop the Agent Service.

Clear the Cache and Restart Service.