Got 10 Minutes? Help Us Build Smarter Knowledge Management Metrics!

We’re cooking up something new—a consolidated performance metric for knowledge management. We need your help with a few questions. Like:  What makes a knowledge base truly effective? Which performance measures matter most to you? Our quick survey (j...

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Zero Copy Connector for ERP and Remote table

Hi. I tried to make custom erp remote table, but not work in ZCC. How do i do for make erp remote table? Thank you.

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How to trigger approvals based on multi row variable set values

Hi Team, How to trigger approvals based on Multi Row variable values ?I have a requirement where user can select multi System IDs and based on that it show trigger approval in the flow designer and once approved appropiate catalog task should open. T...

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Change Request UI Actions - All are showing instead of just the next state

Trying to return our Change Request process to current OOB and using a temp instance as guide since our instance is missing script includes, UI actions, etc for reasons unknown.I exported/imported UI actions and the buttons do appear... however, only...

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How to hide child table (Inc) choice values from parent table (Task) filters based on user region

Hi Community,I’m looking for suggestions or best practices for handling choice value visibility between parent and child tables.Scenario:Task is the parent tableIncident is a child tableBoth share the State field, but each table has its own choice va...

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Unable to export ATF test suite results

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ServiceNow Vision AI agents are coming! Watch the demos and learn more.

ServiceNow Vision AI agents are coming!   What is a Vision AI agent?   A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...

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Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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Test Plan in Service Portal

Hi team,I need to develop or get ideas for developing a solid test plan for the Service Portal.The challenge I'm facing is that ATF does not provide full coverage for the Service Portal. In other development environments (JS, Java, etc.), we typicall...

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How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

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In employee center profile page facing error pop up

In servicenow employee center > click profile i facing a error pop up message. how to fix this issue?   

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Show/hide containers in RITM/task

I have a request I'm building with 7 containers.They all start hidden, and then based on what is selected in an initial select box, the appropriate container shows. This part is working perfectly. However, when the RITM/task are created, all 7 are sh...

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Workspace Sections in the form not visible even if the view is configured

I have a custom workspace where i have a stories tile which shows me my assigned stories, but in that when i click on it, it opens a list of record and when I click on a record it opens the form.The workspace stories form is on default view and when ...

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