ServiceNow Community

Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

[UI Builder / Workspace] How open a modal instead of a page from side navigation button?

Hello, everyone! Is it possible to open a modal instead of a page by clicking on Side Navigation button? Thanks in advance for any help

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Resolved! ServiceNow Integration with MS Teams

Hi Team, Can anyone help me in implementation or configuration of "ServiceNow Integration with MS Teams". Thanks in advance

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Identifying the records created by it's respective "Record Producer"

Did you know that?As ServiceNow developers, we’re all familiar with Record Producers — they help us create task-based records in a target table.But here’s a common challenge: Have you ever wondered which Record Producer was used to generate a specifi...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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service now app login for IT

Hi, I am an IT worker that signs in to servicenow through SSO. which of the apps would be appropriate to use?I have been able to log in to my service now, but gives me no options to see tickets, only put new ones in. the mobile web experience is rea...

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Related list on Incident form to create an email notification

we have a p1 notification related list where they can add a new p1 broadcast. I have been asked to make a related list for P2 incidents where they could click new and it would use an email notification that have created. I have the new related list j...

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CSM Consumer versus User table in Higher Education

We are working on CSM implementation for our university to be used by multiple departments to support our students, employees, and external users. We already have ITSM/HRSD/FSM, and adding CSM will make it easier for our users to go to the one-stop l...

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Report count aggregation > count disctinct are not available

The columns are not appearing in Report > Aggregation > Count Distinct, even though the value is correctly set as a string. What should I do please ? Thank you in advance ! Regards,

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Password length not accepting in Basic AuthCode

I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows -

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How do we bind/use state param in data source condition of data visualization?

I am not able to bind the state client parameter or any data resource on the condition of table data source in data visualization.Nor does @ state ."{Name of State}" works. Let say I have a table called software archive After editing, i do not s...

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Next Experience Release Updates
UI Builder : Next Experience

How to add a table to show up in my request

I have to make the items from ast_contract table visible on My Request.I tried to follow this: https://www.youtube.com/watch?v=R3yIZiuzwes However, the table is not showing in the drop-down list. When I checked why, it looks like it will only show ta...

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Add already created bar chart report to a catalog item custom with label variable type

The ask is to display a dynamic bar chart report(already created and used on the cmdb_ci_business_app table) where a user can select the reference variable "business_services_to_modify" which is for the cmdb_ci_business_app table. Once that is selec...

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What is the use of 'product_instance_id' on IRE rule?

On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?

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To upload reports from ServiceNow to Sharepoint using microsoft graph

Hi All,Currenlty, I am working on establishing connection between ServiceNow and SharePoint using microsoft graph.I am currently struck with setting up the endpoint point to upload files in Folder.Can anyone please help me with the format. I tried wi...

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