The CreatorCon Call for Content is officially open! Get started here.

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
910135members
2895571posts
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [APAC] What's new in the Zurich release for Process Mining Hosted by Lolita Honkpo 8 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What's new in the Zurich release for Process Mining Hosted by Lolita Honkpo 8 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [APAC] What's new in the Zurich release for Process Mining Hosted by Lolita Honkpo 8 Oct, 2025 10:00 PM PDT Event Details Online Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能 Hosted by Lolita Honkpo 9 Oct, 2025 01:00 AM PDT Event Details Online Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能 Hosted by Lolita Honkpo 9 Oct, 2025 01:00 AM PDT Event Details Online Live on ServiceNow: [JPN] ServiceNow Zurichリリースのパワーを解き放つ: IT サービス管理 (ITSM) の新機能 Hosted by Lolita Honkpo 9 Oct, 2025 01:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Allow watchlist users to read HR case within Employee Center hrm_ticket_page

Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...

  • Question

Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

  • Question

script always looping to else loop

Hello Folks, I have written below code to set impact on incident based PRO/Non Prod value. but it always going to else loop. Please let me know what will error in below code. var UrgencyPriority;var incDesc = fd_data.subflow_inputs.ah_alertgr.additio...

  • Question

Developer Toolbox

You may also want to check out my "Tips 'N Tricks" Series. These are tools that I usually install into a new instance at the beginning of an implementation.  They all help with my everyday development and administrative tasks.  Some more often than o...

  • blog
  • Instance Configuration
  • Multiple Versions
  • Scripting and Coding
  • User Interface (UI)

Resolved! workforce optimization - agent calendar

is there  a way to configure holidays if using WFO? similar to schedule > child schedule (holidays/schedule entries)i havent found an easy way other than creating schedule plan/shift plan for each week with a holiday and excluding that day in the shi...

  • Question

Resolved! auto-assign not working with WFO

I opened a ticket with SN, but wondering if anyone experienced the same. Yokohoma pre batch 6.it was working before we implemented WFO (previously using the  agent work schedules)1. Enable Shift Scheduling for FSM to Determine Availability = true (in...

  • Question

Resolved! Need to make sure one of two fields on a form is selected.

Hello, I have two fields on a form: 'Access to Remove' or 'Additional application(s) to be removed'.  I need to ensure that the user selects one of the fields and if at least one of the fields is not selected, the user should not be able to submit th...

  • Question

FSM - Tracking Contractor certificates of insurance

We are using Retail Management and Field Service Management, with the Contractor Management add-on. The goal is to track certificates of insurance that contractors maintain, specifically:Type of insurance cert,Start date,End date, andCopy of the cert...

  • Question

Adobe Products

Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...

  • Question

Custom Pause SLA criteria.....

Hi allI need to set up some custom pause SLA criteria and not sure how to pull it off. 1. Need to be able to pause for emergency weather, gov't shutdown, etc....but be able to have the pause be backdated to when the emergency (or any other event real...

  • Question

Unable to send SMS to Group using Communication Plan Definition with Twilio

Hi Everyone,I’m working on sending SMS notifications to a specific group (leadership) using Twilio integration — everything is already configured and working at the instance level.I’ve added the SMS feature in the Communication Plan Definition and se...

  • Question
View More
Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

Learn More