ServiceNow Community

Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

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Service Portfolio vs Digital Portfolio

Any reason why a user with the portfolio_editor role can update portfolios they own in Service Portfolio Management (accessed via the menu), but not in Digital Portfolio Management (workspace)? Same user. Same portfolio. They can edit it one way, ...

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Cannot find any information on entitlement error

Can anyone explain this error to me? I am using a flow to update a software entitlement list and receive this error. I can insert the record manually. Any help is appreciated!! Error occured while inserting record: Operation against file 'alm_enti...

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How to take Currency type field in Record producer variable?

Hi All,Actually in record producer, few fields are Currency type fields, So my requirement was that need to enter currency , basically these fields needs to map with backend fields in the incident form Please help me to solve this. ThanksDeepika

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Some migration questions

Zurich Patch 0In the Migration Center, we clicked Start Moving and are reviewing migrated content. If we update reports, will we be able to re-trigger the migration? same question if dashboards are updated. That is, after an update to a report or a ...

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Employee Document Management (EDM) ability to a document/attachment in mass

Using ServiceNow EDM (Employee Document Management) solution, I have mass loaded documents (bulk import) that need to be reload due to a quality issue with the original attachment. Is there a way to reload just the attachment for the EDM record that...

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Employee Document Management

Minute Mondays for Partners: CRM End-to-End Play

Learn how to confidently Sell, Solve, and Deliver CRM to drive meaningful business value. Start learning on ServiceNow University: https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=5e25392ac393e250e5533b877d0131cc Partners...

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service now app login for IT

Hi, I am an IT worker that signs in to servicenow through SSO. which of the apps would be appropriate to use?I have been able to log in to my service now, but gives me no options to see tickets, only put new ones in. the mobile web experience is rea...

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Resolved! How to restrict closure of problem record if task open?

Hi,Requirement is to restrict the closure of the problem record if any task is open.One Business rule i have created but problem manager and problem admin able to close the problem record. Business Rule:(Update)When: beforeState = ResolvedScript:(fun...

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Can customers see scripts of a Protected scoped app published on the Store?

I have developed a scoped application and set the Protection Policy for my scripts and other resources to Protected.If I publish this scoped app to the ServiceNow Store and a customer installs it in their instance, will they be able to view the scrip...

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UIB - Standard Record Page - Record controller form.fields object

For configurable workspaces that use the "standard" record page --- e.g. "CSM default record page" for CSM/FSM Configurable Workspace; "SRP Record" for Service Operations Workspace --- the controller has the form.fields object which you access via ap...

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ServiceNow partner

Hi ServiceNow Community,I am currently working at Top Indian MNC and for the past 3 months I have been focusing on learning ServiceNow, specifically in the ITSM module. I am now planning to pursue the CSA (Certified System Administrator) certificatio...

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I want to manage the visibility of catalog items only to the subscribers to the Service Offerings

I would like to show the catalog items to the users who subscribed to the Service Offerings. Let's say On the service_offering table, there is a service offering called "SAP Retail " and Abel was added to the Subscribed by user related list and there...

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Flow based on variables for Service Catalog RITM

Hello Team, I have an issue related to flow. Help me to achieve this.Once a request submitted, and RITM gets created. We have two variables:(check box)1) request approval2) Approval not required So, after ritm gets created, and if a user checks- "req...

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Requests being marked Closed Incomplete when their RITMS are Closed Complete

Hi all, I've been running into a problem with requests. Every time I mark a RITM as Closed Complete, it's parent Request is marked as Closed Incomplete. As far as I can tell this is controlled by the "Close Parent if Required" business rule, but the ...

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