ServiceNow Community

Why Naming Conventions Break Faster Than ACLs

Naming conventions are one of the first things architects define and one of the first things delivery teams quietly abandon. In theory, naming standards bring clarity, consistency, and easier support. In practice, they depend almost entirely on human...

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Governance Models That Look Good on Slides but Fail in Delivery

Governance in ServiceNow rarely fails because it is absent. More often, it fails because it is designed in isolation from delivery reality. I’ve seen governance models that look excellent in steering committee decks: multiple review forums, formal de...

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The Myth of a “Clean” ServiceNow Instance

Every organisation wants a clean ServiceNow instance. In practice, no mature platform ever truly is—and that’s not a failure. It’s a by-product of real use. The idea of a permanently “clean” instance often comes from early-stage implementations or gr...

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Why Customisation Is Not the Enemy—Unowned Customisation Is

Somewhere along the way, “customisation” became a dirty word in ServiceNow conversations. I understand why—but the platform was never designed to be used without customisation. It was designed to be extended responsibly, in a way that balances busine...

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How properly fit in SAP add-ons (BAdi) in CSDM

I am getting more and more bolt-ins listed as Business Applications in the inventory, but these are not separate business applications. They run within the SAP system, share the same technical stack (ABAP, HANA, etc.), and mostly extend or modify exi...

Question

Technical Debt in ServiceNow: What Actually Hurts Long Term

Technical debt in ServiceNow is rarely dramatic. It doesn’t usually come from one bad decision; it comes from hundreds of reasonable ones made under pressure. What hurts long term isn’t that debt exists—it’s where it accumulates. The most damaging de...

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Create your own AI Agent! A walkthrough on creating an AI Agent using AI Agent Studio

What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...

Article

Resolved! How can you add a resource to the SPM project?

Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.

Question

Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

Question

Condition for 60 day date validation

Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...

Question

How to include priority, state value and worknotes changes in email body when an incident is updated

Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...

Question

Alert configuration

I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...

Question

How to expand the roadmap timeline beyond four quarters?

Hi. I cannot figure out how to expand the roadmap timeline view to go beyond four quarters. Both my programs and my projects within the portfolio have dates beyond what I can view in the roadmap. How do I get this to work? Thanks!

Question

Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

Question

hide cart in service portal page

I am trying to hide cart from service portal landing page. Tried to hide it using css in theme but does not work. Any suggestions on how to get this to work?

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