ServiceNow Community

Instance used in consultation mode (read-only)

Hello,What is the minimum cost of a production instance with around 10 fulfiller licences for example, and other users with read-only access (consultation mode only with non-billable roles in ServiceNow),Thank you!Kind regards,Delphine

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PDF generation from record

Hi community, good day,I am working on a requirement.On the incident table, I need a button so that when I click that button, the record gets downloaded in PDF format. But this is not happening.I am using this approach...function onClickGeneratePDF()...

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Cannot include autogenerated MID server CI's in a service map

We have activated the ServiceNow self help monitors for event managment, and it has autogenerated CI records in a new class 'cmdb_ci_appl_now_mid', howver we seem to be unable to include these in a service map. We currently use tag based maps for our...

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Instance used only in read-only as an archive for data consultation

Hello,Are the any roles that allow read-only access to the entire instance, used only as an archive for data consultation, please?Thank you!Kind regards,Delphine

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Agent is not receiving virtual agent chat in the inbox, even when agent is Available

We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent

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dynamically send scheduled report with attachment to the requested by column from the report result?

Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...

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Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

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How can we automate Trigger flow for two cabs on servicenow

Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...

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Does anyone know how I can make this widget interactiv/

Its on the vendor workspace homepage and id like so that when clicked it takes you to the list. I assume this is done via an event handler but does anyone know the configuration required?

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Unlocking the Power of Scripted Relationships in ServiceNow

As a ServiceNow developer, you’ve probably used related lists to connect data between tables. But what happens when the tables you want to link don’t have a direct relationship? That’s where scripted relationships come in — and they’re one of th...

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Redirecting users to CSM port

Hello Everyone,Which is the best method to redirect the user to the CSM portal? I have updated the script in script include but if the user manually types the home page URL, it should still redirect to CSM.I have written a UI script ,but it is sti...

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Need to redirect users to a specific UI Page on login - issue after zurich.

Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...

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Auto assign ScTASKs based on Agent Capacity, Skills and Availability for specific catalog items

Hi All,Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations WorkspaceCan anyone provide the step-by-step process or any useful videos for the fulfillment I have followe...

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Cleanup display_name in cmdb_hardware_product_model (No HAMP)

Hi,i work on this problem for a couple of hours already but i still can not figure out a solid approach.In cmdb_hardware_product_model we have Notebooks with Manufactuer HP and Name "HP Elite x360 830 13 inch G11 2-in-1 Notebook PC" this Creates a di...

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How to render HTML content in journal fields ?

Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...

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