How to convert a "Calculated application service" in to a tag based application service?

chaithra10
Tera Contributor

7 hours ago

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based app services. But  the same app already exists in "Calculated app " class creating duplicates.

Could you someone guide me on how to address these duplicates effectively? We also need to ensure this doesn't break the existing relationships and any ITSM processes.

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Alexey7
Mega Sage

2 hours ago

Hey Chaithra,

 

Manually: I've done it by reclassifying records from calculated to cmdb_ci_service_auto. Then you can use app service wizard to redefine mapping using tag-based approach.

 

"Automatically": Similarly to a manual approach, you can script that logic and do the same 2 step approach or convert directly to a tag-based class. Compare the attributes that are populated for tag-based services vs calculated ones, it should give you a pretty good idea what needs to be changed.

 

Cheers,

Alexey

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