We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a user, and when we try it as an admin, it seems to work. But if we impersonate a non-admin user, it does not seem to work. We just get a message like this:
I am guessing that maybe they updated some ACLs or something, though I am not sure which ones. I am not sure if the change was actually done in Yokohoma or Zurich (since we skipped Yokohoma).
Does anyone have any information on this, or what we need to do to re-enable the Search functionality to work for non-admins again, like it always used to in the past?
A little more clarification as to what is going on.
As an admin, if I type something in the search box, and hit enter right away, I see this:
Alternatively, if I type something in the Search box and wait a few seconds, I see a list to select from right in the Search box, i.e.
I can select what item I want to go to from either of the two screens I show above.
However, for non-admins, if they type something in the Search box and hit enter right-away, they see this:
If they enter something in the Search box and wait a few seconds, it works for them (like this):
This is new behavior! It never acted this way before! Non-admins used to be able to search both ways, just like Admins in my example above. We are already getting questions about it from our Testers who are used to typing something in that box and hitting enter right away. Something changed in Yokohoma or Zurich to change this behavior. I am trying to figure out exactly what that is!
Note that I am not working with anything new here, as far as what I am looking for. I am looking for old, existing Catalog Items from the Search box that have been around for years. If I try it in our Prod environment, which is still on Xanadu, it works as expected.
