Service Portal Search Stops Work for Non-Admins in Zurich
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2 hours ago
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a user, and when we try it as an admin, it seems to work. But if we impersonate a non-admin user, it does not seem to work. We just get a message like this:
I am guessing that maybe they updated some ACLs or something, though I am not sure which ones. I am not sure if the change was actually done in Yokohoma or Zurich (since we skipped Yokohoma).
Does anyone have any information on this, or what we need to do to re-enable the Search functionality to work for non-admins again, like it always used to in the past?