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Resolved! Alert rule enrichment regex guide

Hello, Editing as I have gained more information since initially postingPlease note that I cannot use any scripting, and everything needs to be done within the www.instance.service-now.com/now/sow/enrich-automation/x page. I am trying to figure out ...

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How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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ITIL User Work Notes not committed to incident on initial save

Hello! Has anyone else come across the issue where one of your Service Desk or someone in SOW saves a new incident after filling out the required fields, including the work notes, and the work notes do not get saved to the ticket? I have one particul...

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INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

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Now Assist in Document Intelligence - Document Extraction

Hello all, I am trying with Document Extraction skill to extract the data from the document and to copy in the target table(kb_knwoledge). The use case is to create knowledge article from the document attached. While I try I am getting this message b...

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Now Assist in Document Intelligence - Document Extraction

Hello all, I am trying with Document Extraction skill to extract the data from the document. While I try I am getting this message but not the expected output during the test run. "The document is being prepared for display." I followed the steps by1...

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Unable to pass argument to powershell file via powershell action step

Hi,I have a Powershell file on MID server that can be called sucessfully with the Powershell Action Step. It returns the output and a json but the argument is not received by it. What am i doing wrong? Any help would be appreciated. Param ([string]$C...

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Build a Risk Assessment Report

Hi Everyone, We need help creating a Compliance Risk Assessment report using a Database View, with an Excel export from list/table view. Requirement Pull Risk & Risk Assessment data , Risk Number, Risk, Assessment Number, Methodology, Assessable Enti...

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Default Third-party Risk Scoring rule

Can we edit the Default scoring rule. I am unable to edit the record even if i am in right Application scope.

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Certifications

Hi Team,Any one please help me here.I recently moved to a new company and merged my ServiceNow Now Learning work email with my personal email ID. My certifications are not showing, and the delta exam links are also missing.Kindly assist in resolving ...

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CSA question

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?A. Add User Account to IT KnowledgebaseB. Add User Account to ACLC. Add User Account to Hardware groupD. Add U...

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Creating an AI agent

Hi, EveryoneI am a newcomer to ServiceNow, I want to create an AI Agent. Kindly if someone can guide me on- what kind of license is required and- what other prerequisites and- how much it will cost on monthly or yearly basis. Appreciate your response...

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Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

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I have passed CAD exam online and passed but not reflecting in portal.

I completed and passed the CAD exam on 9th January 2026, but the achievement is still not updated in my learning portal. I have already created a ServiceNow case, but I have not received any update or response so far.Details:Certification: CAD Certif...

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