ServiceNow Community

AD is not populating all the records in SN

Hello,I have a question and maybe you can help me.I have a CI that was previously populated, but now some information is missing. In the LDAP Browse, I can see that the CI has the required information, like the serial number and userAccountControl. H...

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Can we migrate the Classic assessment assessment responses to Smart assessment responses?

We can leverage the migration tool from the Smart assessment engine to migrate the Classic questionnaire templates and metric categories to Smart questionnaire templates and sections.I want to know if there is a way for us to migrate the Classic asse...

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Mapping file extension with mime type

Hi All,I need to upload a file containing the SSH Public Key on ServiceNow, it has a .pub extension (with text/plain content). I added that extension to the glide.attachment.extensions property but it seems it's not enough because i got an error that...

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Deploy AI Agents with Confidence with Agentic Evaluations

As organizations build more sophisticated AI agents and agentic workflows in ServiceNow, a critical question emerges: How do you know your agents are ready for production? Traditional testing methods work well for deterministic workflows, where t...

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Issue with ServiceNow JIRA integration

Hi All, I am currently working on a ServiceNow- JIRA outbound integration using the JIRA Spoke. I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. Howev...

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script not working to assigned incident in sow creating by servicedesk

i created this script i want the assignment group to be the servicenow group is a person is a member of the servicenow group this is in SOW. but this wont workfunction onLoad() { // Check if the form is new (insert mode) if (g_form.isNewRecord...

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Demo PDI resulting in error

When I am trying to access my PDI, it is resulting in error.

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How to hide label in workspace

Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.

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Approvals are not set to "No longer required"

Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...

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Resolved! De-duplication template - Option to make last newest discovered the main CI?

I’m creating de-duplication templates and would like to designate the Main CI based on the most recent discovery, rather than using ‘newest updated’. The “newest updated” option isn’t ideal because human updates can skew accuracy compared to a discov...

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Connection error between ServiceNow and Sailpoint IdentityIQ

We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...

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Service Catalog

Zurich and French Translations on the field active translated with actifs

Hello everyone.On Zurich the field label active in English has been translated by actifs ( plural).Example here with the requested items When searching for occurrences, we have over 1500 fields wrong spelled.Problem known : PRB1967551Here is the wor...

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Are external URLS allowed in wiki style articles?

When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...

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Splitting custom category table into 2 separate child tables

Dear community,i have the following requirement. Currently there is 1 custom table u_category. Which already contains data.I am extending this table to have child table u_category_1 with brand new data.+We would like to move existing data from paren...

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How to add multiple values in Keywords fields?

Hello everyone, I want to create an inbound email action of the Record Action type. In conditions, a record should be created when- given multiple words are present in the email. I want to know how should I add multiple words (strings) in the values ...

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