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We're Back in Denver! ServiceNow AI Summit | March 2-3, 2026

Denver, we can't wait to be back! ServiceNow AI Summit Denver is happening March 3, 2026 at the Colorado Convention Center. Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us...

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Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

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Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

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Retrospectiva 2025: O Caminho do Conhecimento, Da Comunidade à Publicação de Livros

A Missão Inabalável de Compartilhar Mais um ciclo se encerra e, ao olhar para trás, a palavra que define a jornada de 2025 é perseverança. Tudo que faço é movido por um único propósito: traçar um caminho para outros profissionais, garantindo que a...

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PA: Exclude Weekends Without Deleting Scores

Do you have a stakeholder that can't stand to see weekends in trend charts?But, you're concerned about deleting/preventing weekend scores due to certain groups who perform work at that time, aren't you?And the stakeholder won't take no for an answer....

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Reporting

Catalog Item Reference Variable Default Display Field Being Overridden

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source. By default, the Safe Epic table has the Number field as the Display Field. However, when I set up my Variable, it shows t...

Question

M2M table wizard craetion in catalog builder - Service offerings

Hi All,I have a requirement to add a Service Offering wizard in Catalog Builder. I have a clear understanding of how to create a wizard for fields that are available on the catalog item form, but I am not sure how to create a wizard for an M2M table....

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Issue : Assigned To field is getting auto-cleared on Work Order Tasks

Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...

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Why ServiceNow's Gov Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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How we enable location tracking for agents.

How we enable location tracking for agents. Thanks,Alok

Question

Scheduled Email reports - Without Attachments

Is there a way to limit people from being able to schedule report with out attachments? We do not want users to send the reports in the attachments. Any help on this would be greatly appreciated .Thank youShubha

Question

MyNow - You've been added to the waitlist!

Hi all, Not sure if this is the right forum for this question but could not find anything more suitable.Before MyNow was released, I was invited to test for few days, then provided the team my feedback and then, when it finally got released, what I g...

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Script include assistance

This is the Script Include, the call breaks on the console.log statement.It executes the prototype statement but then exits

Question

Effectiveness of Gamification

Is gamification more effective for onboarding or long-term engagement in portals?I’ve seen gamification used successfully for onboarding new users, but I’m curious how effective it is for long-term engagement once users are familiar with the portal.A...

Question

URL from Arguments Throwing Security Error but User has Write Access to Referenced Table

I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...

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