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Catalog item variables editable for Approvers in the RITM

For a catalog item, when the request is submitted the RITM is created and the approval is triggered for two approvers, At this approval stage the RITM variables should be editable for the two approvers in the RITM for that particular Item. I have tri...

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How to track agent status in advance work assignment

I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?

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Employee Taxonomy Update set issue

Hi all,I created a local update set in DEV to capture a link I added in Taxonomies (Application scope: Employee Experience Taxonomy) for a new form. The link was created in the child topic tab, and the Catalog Item was linked in the Connect Content t...

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How to Generic flow using flow designer

I am trying to create flow using flow designer In that i am creating catalog task I want that the catalog task should take value from catalog definition of catalog item How can i acheive this

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Could someone explain the BRs, Script includes, etc. in the Procurement process?

On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...

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Yes button not working on glide model popup

In my custom table, there is a check box, when the form loads, I have configured this popup when form loads, if any user clicked the yes button, the checkbox should be make true, but its not working , how can i do that?

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Set SLA TimeZone as Asia/Kuala_Lumpur. My instance timezone is Europe/Berlin

Hi Team,I wanted to set SLA Timezone as Asia/Kuala_Lumpur.My instance timezone is Europe/Berlin.Is it possible ? I tried by changing SLA Timezone to Asia/Kuala_Lumpur.But still it is showing Europe/Berlin timezone.Please help.

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Why I am getting bad request, while trying to create an order through product order api

I am trying to create a product order using the product order api, but getting 400 bad request. Please suggestRequest:{ "requestedCompletionDate": "2025-10-02T08:13:59.506Z", "requestedStartDate": "2025-09-23T08:13:59.506Z", "orderDate": "20...

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Global search result is not opening Order guide

Hi, I did global search for order guide and from the result when I click the search results order guide is not opening but when I search for catalog items or knowledge articles I am able to navigate to respective record. We have AI search enabled as...

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IS it possible to create multiple change with associate incident under Incident fixed by change

I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?

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dynamic field on catalog item through Virtual Agent

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.

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Virtual Agent

Need Help with Virtual Agent POC – Knowledge Articles and Incident Creation Flow

Hi Community,I'm currently working on a Proof of Concept (POC) for Virtual Agent.My goal is to create a flow where, when a user types in an issue, the Virtual Agent automatically searches and retrieves relevant Knowledge Articles in the background an...

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Virtual Agent

Add a "Start Date" field to require the user to input the user's start date

Hello, I have to modify a catalog item add a "Start Date" field to require the user to input the user's start date if the following are chosen: display start date if below is true. Business Justifications:New position, no current computer or new pers...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s almost here! The air is getting crisp, and our keyboards are getting ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has part...

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Career guidance Needed as a service admin and want to become a servicenow developer

I have 3 years of experience as a ServiceNow Administrator and hold CSA and CAD certifications. I’m looking to switch companies and transition into a ServiceNow Developer role to advance my career. what should I write in the resume how should I eleva...

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