ServiceNow Community

AI Search assist Record Producer Enable Genius Results + Now Assist Synthesized Response

Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...

Question

ServiceNow Bar Chart Race Widget | D3.js Data Visualization

We are all used to the standard reporting widgets in ServiceNow. They are functional, reliable, and exactly what we expect. But sometimes, you just want to see your data move. Demo Video: https://youtu.be/PiJ1r4QRxGU I built this Bar Chart Race w...

Article
Analytics and Reports
Scripting and Coding
Service Portal Development

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

Question

(Article4_TM) Outside a VDI - a ServiceNow error message containing an IP address

Issue Statement: Outside a VDI, a ServiceNow error message containing an IP address usually indicates that the IP address of the machine (home network, public Wi-Fi) is not whitelisted in the instance's IP Address Access Control list or is being bloc...

Question

Alert CI Not Populating for Events Where CI Is in Message Key

Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...

Question
Event Management

Stakeholders automatically getting added to Projects when Template is applied

Hi,In my SPM module in servicenow, when I am using the 'Apply Template' related link in the Project record , all the stakeholders that are in the Register for that partcular Portfolio mentioned in the project are getting added. However, this behaviou...

Question

(Article3_ TM) Few specific special character getting distorted while exported as Excel/csv

Issue: When we are exporting data (which having specific special character - sample are given below) using Microsoft Viewer like Excel/CSV, the specific special character is getting distorted.As a result , Client is getting data mismatch between expo...

Question

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

Question

OOM in MID over file attachment api

i am using a mid server script that pulls a file and attaches it to another object via the attachment api. But when i ran it i get OOM on heap space in the mid server. The file is around 1.5GB.The wrapper.java.memory is 4096 = 4GB, and also the inst...

Question

SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

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ServiceNow Developer Full Course (Step by Step) | ServiceNow Tutorial for Beginners

ServiceNow Developer Full Course (Step by Step) | ServiceNow Tutorial for Beginners The ServiceNow Developer Full Course (Step by Step) is a complete, structured learning path designed for anyone who wants to become a real ServiceNow application de...

Article

Save the Date – 17th SNUG Suisse Romande (June Edition)

Dear SNUG members, We are happy to announce the next SNUG Suisse Romande, hosted by Sébastien Martin and his team, it will take place physically on: 11 June 2026Deloitte, GenevaNBC – Nations Business CenterPré-de-la-Bichette 1Geneva It is at 5 min fr...

Event

Customer reply is not updating in the HR case of Yokohama release

Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...

Question

Not able to add user in the HR Group through Flow

Hi Team,I’m facing an issue while adding a user to one of the HR groups through Flow Designer.In the flow, I am trying to add a user to the IGA group, which is an HR group. However, I’m consistently getting an error during this step.Sometimes Flow De...

Question

How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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