ServiceNow Community

Limited number of users are appearing under Requestor field.

After creating an Incident, I observed that if I try to change the Requestor,reference field is displaying only a limited set of users.This happens even when:I do not manually select an Assignment GroupThe Assignment Group field is not auto-populatin...

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Incident Management

Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

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How to configure different SLA response and resolution times for P1 incidents on weekdays vs weekend

I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...

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Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

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Data Acquisition

CMDB & MID Server

Hello Community,Can anyone please help me understand the following questions:-1.) On what basis do we decide the number of MID Servers required in a client network, considering that a single MID Server can typically handle around 10,000 CIs under ide...

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Data Foundations

"Cloud License Type" is not getting populated for installed software by Discovery.

I'll explain the issue with an example, Please go through it and let me know how to remediate this.I have a Window Server "BXAZEUWAPWTMI33" and there are few software running/installed on the machine.Once we run discovery on "BXAZEUWAPWTMI33", all th...

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Restrict write access to some fields for 'assigned_to' and 'assignment_group'

For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?

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Discovery activation in lower instances.

Hi All, We are implemnting the discovery first time. I just want to know what is the process or plugins that need to enable ? if not exists in the lower instances what are all the inputs we need to give it to Servicenow team to activate it (List of P...

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Help Shape the Future of Knowledge Management – Join Our Research Study

Hello Knowledge Management Community, We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. If you deal...

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transform script is not working

Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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How to make the clickable link in the workspace list view to download attachment?

Hi Dev, I want to download the attachment directly by clicking the bia.docx link as shown below. right now the record is getting open as per 2nd image.So can some one help me to know how can i download the attachment by directly clicking from list vi...

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Compliance Management

Best way to clean up ServiceNow Data

Hello everyone,We are in the process of cleaning up data from multiple tables in our ServiceNow instance, which has been in use for over a decade and supports a wide variety of activities.As part of this effort, we’re working to identify the data set...

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Architect

CIS Data Foundations exam

Hello all, Hope you are having a nice day, I would like to ask, does anyone know how the process for obtaining CIS Data Foundation goes, by mistake I registered yesterday for the exam, and it is said there that I have 90 days to schedule and complete...

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