ServiceNow Community

How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

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Inconsistent behavior of inbound email action to update interaction's work notes for incoming emails

Hi Team,The user has reported the following issue. Please review and advise where the problem may be.We are seeing inconsistent behavior with the Email Inbound Logic "(BA) Create new interaction - Reply Email", where user email replies are not consis...

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Resolved! How to change date format in system to be 1-Oct-2026

How can I change the date format for all dates filed in the system to be like this (name of month in letters): 1-Oct-202611-May-2026

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Where are my list lists stored in Configurable CSM Workspace

Where are my lists stored on the workspace?

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CMDB Data Manager - Archive Policy Tye

Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...

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Variable editor not visible in some SCTASKS

I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...

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Add a button on Incident Related List in service operation workspace

Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...

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ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

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ServiceNow Integration with Sailpoint to provision access

I have to start integration with Sailpoint to provision access. We have a table in ServiceNow to store to sync the data from Sailpoint, that data will pull into Service Catalogue, once we submit the request, access should be provision in Sailpoint.

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Apt training for walkup experience

Hi Team,I want to know the servicenow university course for walkup experience. May I know the link or downloadable PDF location for the same please.

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Resolved! can we use 'ui_style' on platform-analytics-workspace dashboards?

I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?

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Looking for ServiceNow Developers (MCO/SOM)

Hi everyone, I’m currently supporting a manufacturing company in Austria that is working with ServiceNow to manage parts of their commercial operations processes. The project focuses on Sales & Order Management workflows on the ServiceNow platform, w...

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When template is not loading in new change request when i passing the template sysid in proprty

Hi Team ,Am trying to load the template when change request is new and category is empty.when i have passed the template sys_id is working which is not acceptable.I have tried to pass the template mysid in system property and called in client callab...

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Kindly provide correct answer

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.What must be configured to achieve this goal?A. Technical Service Offerings, Dynamic...

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Multilingual Search for Catalog Items in Employee Center

Our goal is that when a user has English selected as their language and searches for a catalog item using German terms, the item should still appear in Employee Center Currently, search results are returned based on the users selected languageFor exa...

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