Want more real time clarity on Clone Preservation and Exclusions.

[naziyabegum]

Hi @community

Scenario 1: I wanted to preserve the Dev logo, Example on our Dev instance we have our Logo on the very top left-hand side as ServiceNow Dev, same for Test and for prod we have ServiceNow,

So, when we do clone down from prod to Dev the logo is overridden as Just ServiceNow instead od ServiceNow Dev, So I wanted to Preserve that Logo

Q 1: How to Do it or where to do it

Q 2: In which instance I have to do it.

Scenario 2: I wanted to preserve the MID servers on the Data Source table, let's say in our dev we have SCCM Integration going on for Computers, Disks etc. so we have a mid Server associated to Dev, that it let's say XYZ001, Same thing in Prod but the MID Servers are Prod associated let's say ABC002, when Clone happens the Mid Servers are getting overridden by prod, So I wanted to Preserve that.

Q 1: How to implement it

Q 2: Where to Implement it in which Instance and on which table.

I need an Elaborated explanation on these scenarios any help will be really appreciated.

[Rafael Batistot]

Hi @naziyabegum 

Have you the opportunity to revise the Preserve Clone?

https://youtu.be/qhhiUjHCH5I?is=nxl_VWN6dooZXZMn

[naziyabegum]

@Rafael Batistot  Thanks for the Response, I have Gone through many documentations regarding this Clone preservations and Exclusions, I'm actually Expecting a solution to the Scenario's I have posted above, to clear off my confusion and discuss the approach with my team. Instead of posting any documentation, if you can clearly give me some understanding and approach for the above Scenario's It will help me out.

[Tanushree Maiti]

Hi @naziyabegum 

Refer KB: KB0693294 How to preserve Service Portal branding when cloning 

KB0719301 How to manually Clone a MID Server so that you don't have to reconfigure all integrations ... 

https://www.youtube.com/watch?v=4bNkGMUpCug&t=81s

Also check : Preserving data from target instances during clones