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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Transfer interaction to agent only within same group

When on an interaction, an agent uses the Transfer to agent function but the list of available agents shows all online agents from all groups. They want it to only show online agents in the group that the interaction is assigned to. Is this possible?

  • Question

Migrating Dashboards and Reports via Add to Update Set Utility

As we all learned in ServiceNow Fundamentals/System Administration training, Update Sets are the mechanism to move configurations from one instance to another.  You build your enhancements in a lower level development instance and promote the changes...

  • blog
  • Dashboard
  • Multiple Versions
  • Performance Analytics
  • Reporting

List collector variable issue

Hello All, Im facing some issues with list collector variable and getting some error : "Error MessageInformation could not be downloaded from the server because the transaction was canceledTransaction time: 15,565msReason: maximum execution time exce...

  • Question
  • Asset Management

Duplication of a SAFe story

Hi everyone, I would duplicate a SAFe story in order to assign it to different teams. I have Yokohama  version but I can't find the "copy story" button.  Any thoughts?  Thanks!

  • Question

Need to copy comment from RITM to sc_task

I need to copy my additional comment from RITM to sc_task . But my sc_task contain group type "Restriction" Only user part of sc_task can able to see the sc_task. So, comment is copying properly. I tried creating an event + BR + script action but it ...

  • Question

Unable to select the value to map in flow designer

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).There is a lookup record for the New Manager ID and the...

  • Question

Configuring OAuth Client Credentials with JWT on ServiceNow

 This guide explains how to configure OAuth authentication based on a signed JWT, in a scenario where ServiceNow does not generate the JWT, but only verifies it and issues the final OAuth token.This situation is very common when an external applicati...

  • Question

List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email   h...

  • Question

Discovery - Process Classifier for .NET Application

Hi, I am working on an extensive Discovery project and one of my customers has queried why there is nothing in the cmdb_ci_appl_dot_net class. I was quickly able to ascertain that this is because there is no process classifier to launch the horizonta...

  • Question

Feedback Task Not Showing in Knowledge Article Related List

Hi Experts, When a published Knowledge Article receives a rating of 1 or 2,  a feedback task should be created.I have implemented a Business Rule, and the feedback task is getting created successfully. However, the created feedback task is not appear...

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