ServiceNow Community

Create custom KPI's in Cloud Cost Management Application.

In the Cloud Cost Management application, there are several KPI's like Total Spend this month, total spend this month compared to last month, Total Budget, Forecasted Budget, Total Potential Savings, etc. There are also various pre defined charts lik...

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Zurich pop-up after user login with last login time

Hello community,I have been reviewing internet info buy actually I cannot activate a pop-up with the last login time (one per session), after user successful login. I have used client scripts, UI script, ... The codes I have found are not working and...

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API Key format for Azure DevOps discovery

I am unable to get the Config Management Discovery to work in the Cloud Admin Portal for the Azure DevOps config provider. It fails every time. The API Key format may be the problem, but the instructions here are vague: https://www.servicenow.com...

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Prevent user to reject approval from SOW

Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...

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Emails stuck in “Ready” / intermittently “Processed” or “Ignored” when using Gmail SMTP

I have configured both inbound and outbound email in my ServiceNow instance using Gmail SMTP and POP3 with a valid app password, and email sending/receiving is enabled in properties. When I test using Flow Designer, background scripts, and notificati...

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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Change Management

Unable to Restrict Data Sources Visibility in Assets Data Import Module

Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...

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HR Cae auto-closure cancels the approved approvals on RITM

We have configured a flow to auto-close the stale LCE cases (after 90 days of record generation). In that flow, we update the HR case state first to awaiting acceptance and then to closed completed, because directly updating the record to closed comp...

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Asset shipment process

Hi all, How the OOB process of hardware asset shipment works? The goal is to manage the shipment of a laptop until it is delivered. Many thanks

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Help me with these questions

Q. 1 - What happens if a record producer script aborts the record generation process in ServiceNow?A. Record creation terminates without notifying the userB. Record creation is redirected to a confirmation pageCertyIQCertyIQC. Record creation display...

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Platform Analytics Dashboard

Dear All,we are preparing our migration towards Australia release, which includes moving away from classic UI.We have already tested the Platform Analytics Dashboard, but to me it appears like an alpha/downgrade release - simple Widgets/GUI functions...

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Unable to achieve dynamic filter on UI Builder bulk edit button

In Vulnerability Manager Workspace, we have a "Bulk edit" button. There is a field named "assignment group" in it.The requirement is to add a new field "assigned to" which should display the members of the assignment group selected.How can we add the...

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UI Builder
Workspaces

HAM asset receiving in now agent app is not working

In now agent app when I try to receive a purchase order line item, after submitting the asset details (serial number and asset tag) it throwing an error "Something went wrong". The user has procurement_user role.

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can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

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