Managing Digital Interfaces and Integrations in Enterprise Architecture

Interfaces, APIs, microservices, etc. and integrations are crucial parts of the IT fabric.   Understanding and cataloging your Interfaces, Integrations and how they interact with your Business Applications is critical.   Digital Integration Managemen...

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Unable to create REQ from Interactions in Service Workspace

We recently upgraded to Yokohama Patch 4, and now our users in Service Operations Workspace can no longer create Requests from Interactions that are submitted by the Walk-Up kiosk. The Assignment Group that our technicians are using includes the Role...

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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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AI Agent hanging/looping when tested on AI Agent Studio

I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.

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Ação Imediata no SSC – Limitando Sessões Concorrentes para Eliminar o Risco de Sequestro de Sessão

Introdução: A Segurança Começa na Sessão   Garantir a segurança da sua instância ServiceNow é uma tarefa contínua, e o ServiceNow Security Center (SSC) é o seu painel de controle para essa missão. Um dos itens de conformidade mais críticos, e frequen...

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• Threat Intelligence Security Center

MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

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Adding group to Catalog Task watchlist

Hello,I have a flow where I am doing a lookup on a group and looping through and adding to flow variable.   Then I would like to add to watchlist.   Any assistance is appreciated.

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Regards change model

Hi Team,Regarding  change model, we want to change the change model view but when we are try it is showing only two models and all standard changes, I want to show all four models only.     

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• Change Management

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Servicenow VIP Flag Color in Red

VIP Flag changes color to Red OOTB on Incident form  How to achieve same in Service Operation Workspace.  

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Reference field need to populate based on Subject person and HR service in HR case creation page.

On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...

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SLAs Templates in excel file

Any idea about what the format for SLAs Template we can used.

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I completed the CSA certification career journey, but I didn’t receive the voucher. Why?

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First Level/ Contact Resolution when using Interaction

We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...

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How to set the Service Operations Workspace search as a default for the itil users

I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support

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