ServiceNow Community

Populate the catalog variable in the form on field change from the SC Catalog Item widget

I have cloned/customised the SC Catalog Item widget and trying to do a simple population of the variable in the catalog item when a certain field changes. $scope.$on("field.change", function(evt, params) {if (params.field.name == '<variable that trig...

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Flow is stuck in Wating even if task is closed completed and the state is Active true ,

In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this

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Flow Action error(cannot read property "id" from undefined,Detail: Cannot read property "id")

I'm getting the flow action error while running and also I can't able to publish the flow I filled the details for the required field though I get this error. I can't able to debug where it goes wrong. Could someone help?

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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Resolved! Duplicate software models created

Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...

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Playbook Activity Definition Questionnaire

Hi everyone!Currently i am working on a custom playbook for onboarding and i need to use some Questionnaire Activity Definitions. The problem i have is, that the Question input is not long enough to have our questions inserted. I treid to look at the...

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Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason - End users had bookmarked few articles. But those articles are retired and were not replaced.When the users opened those links post r...

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Load Quiz UI page is broken

Hi Team, Quiz designer we use has Load Quiz UI page and it must show list of quiz created, but its not showing. Only for admins its showing the quiz. How to check the feature in OOB instance i couldn't find quiz module in OOB

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Create new case page in Workspace

Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?

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unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Resolved! Remove Tab in HR workspace

Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...

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Parent Change Request Schedule Date Change Not Cascading to Change Tasks – Conflict Issues

Hi All, We’ve noticed a recurring issue in our Change Management process: When the Planned Start Date or Planned End Date is updated on the parent Change Request, the associated Change Tasks do not automatically update to match the new schedule.This ...

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Resolved! List is not showing in History

Hi all, I am not able to see 'List' for the newly created table. I even check audit = true for some of the fields.

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Resolved! How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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