ServiceNow Community

Resolved! Display RITM variable on Appoval form from service portal for end User

Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...

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Bulk data upload with import set from excel

Hi, I need to update bulk data which is present in spreadsheet. Here, I am updating existing incidents (major incidents), in which I also need to upload data related to affected locations, impacted services etc. I have created a transform map for a...

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Add custom fields to financial baseline page for demand.

Hi,I want to add custom fields on the financials baseline page. I have already added the custom fields on the Demand Baseline[dmn_demand_baseline] table along with the mapping on Baseline Configuration Field Maps [baseline_config_field_map] table. Th...

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Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

Article

Task 1: Create and Configure Security Groups (Content) – error

Hi ,I am new in the program as a beginner . I tried to do my task and it failed . I tried to re-do again and make some correction but , I got this error and I can not fix it or re-do it .Is anyone can help me how to fix this error or guiding me on it...

Question

MIM Duration back end value access

Hi team,I am trying to fetch the MIM workbench Duration back end value.I have searched the table name sn_major_incident table i am unable to find the table name.I am trying to call this value in ITC email template.Please let me know ThanksMounik...

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What’s the Best Way to Assign Assignment Group in ServiceNow (Production Scenario) ?

Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...

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Event Management – Correlation Behavior After 7 Days

Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...

Question

ESC portal search task records Redirection happening to native UI

Hi, When searching on the ESC search box for any incident/request/requested item it shows the exact match search but when click on that it is redirecting to native UI . It should viewed on the same portal. Could anyone help to fix the issue.

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Resolved! Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

Question

Workspace for a custom app shows Page Not found

Hello We are trying to create a workspace for a custom application on our instance. After adding only the list component, clicking on "Preview" redirects us to a "Not Found" page as in the attachment

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Helping Model a “Letter Boxed”‑Style Workflow in ServiceNow — Need Advice

Hi Community I’m working on a fun but surprisingly complex workflow challenge in ServiceNow and thought this community would be the best place to get some guidance.To explain it simply, I’m modeling a process that’s a bit like the Letter Boxed word p...

Question

What is this widget in Service Portal?

Please help me identify what widget is this in Service Portal.It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.I need help identifying it so I can control its role access. Thank you very much.

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Custom Greetings setup in virtual agent

I am getting an error message when configuring setup topics.

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Incident SLA Report

Good day! I am having trouble in making these SLA response reports for incidents. Hope someone can help me. Team A (A1,A2) - assignment grpATeam B (B1,B2) - assignment grpB.Team Z (Z1,Z2) - assignment grp Z. 1) SLA Response time for incidents 1st ack...

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Analytics and Reports
Incident Management