How to find Incident generated using Inbound Email Action or Record Producer?

[VIKASM535239375]

How to find Incident generated using Inbound Email Action or Record Producer?

If  Inbound Email Action  How can we find Inbound Email Action Name from Incident created or Email in Zurich version

[JenniferRah]

Copy the sys_id of your incident.

Go to System Logs - Emails. 

In the filter, add Target IS {paste your sys_id}. 

Click Run.

That should show you the email that generated the incident.  Open that record up and look at the Email Log tab. Find the record that begins with "Processed". That will tell you the inbound action that was used.