How to use a workflow, after the Zurich release

• Question

Best Practices for Entity Types - Particularly when retiring and reactivating Entities

I'm looking for guidance and best practices for managing Entity Types, particularly when entities are retired and later reactivated. My organization uses Entity Types that can have dozens of associated controls/risks (sometimes 40+). Over time, hundr...

• Question

Unable to generate entities in entity filter when targeting to sn_hr_core_profile table

Unable to generate entities in entity filter when targeting to sn_hr_core_profile table I gave Cross-Scope priviliage still unable to get the entities @FYRstill unable to get the entities 

• Question

ArchX Certification - Need some advise

Hello,I enrolled in the ArchX course and wanted to reach out for some guidance and input. I also noticed that the course link provided on the site is currently returning a server error. Are there any tips or an updated link available?

• Question

Recommended Default Incident Priority When SLAs Start at Priority 3

Hi everyone,I’m looking for some advice on Incident priority best practices.Our Incidents currently start at Priority 4, but we don't have any SLAs configured for Priority 4. Our SLA definitions start at Priority 3.Would it make more sense to have ne...

• Question

Connecting AI Discovery with AI Agent Topology Mapping for AWS Bedrock Agents

DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied.  Caveat Emptor!   When it comes to getting your hands around the burgeoning swarm of AI resources in your IT estate, ServiceNow brings multiple tools into...

• Article

incomplete user id in created_by field

Hi all,So we have experienced an issue in user accounts. The email field length was set to 40 by default which resulted in truncated emails as those were more than 40 characters. We've changed those manually and updated each of their user id's and em...

• Question

CSA advice

Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give.  Thank You. 

• Question

How about an AI session ?

Is it possible to have or arrange a topic / talk / implementation  on AI used cases using now assists (new otto) ? 

• Question

Did you create the SNPI Labs Sprint? *Error

I have the above issue with validating the lab exercise.I have created the Sprint and have all assigned stories to it:I've searched here and see that other students had the same issue, and they were redirected to help from KB001111However, when I sea...

• Question

Scripting in ServiceNow Primer - Sim Task #1 failed

Hello All, In the Scripting in ServiceNow Primer - Sim Task #! failed although I have created all the favorites.

• Question

ServiceNow Developer Job Fulltime/ Contract/ Freelance

Dear Community Member , I am reaching out to explore ServiceNow Developer opportunities, including both full-time and contract positions. I have 5+ years of experience working with ServiceNow, with hands-on experience across multiple modules, includi...

• Question

Auto-Populate a reference field of parent table with the name of the Child

Hi Team, Can you please guide me regarding the After Business Rule to Auto populate a custom field named as"Physical Host Name" on a Parent Server record with the Child name once a CI Relationship is created. Below is my sample script: (function exec...

• Question

Need to trigger the Ritm based on the attestation response

I need to raise the RITM based on a yes/no variable within the attestation form. Depending on the user's response, if "Yes" is selected, the RITM should be triggered. Additionally, I want to pass the values from the attestation response to specific v...

• Question

CIO wants emails to stop for him

How to stop this type of email to be sent to the CIO? 

• Question