ServiceNow Community

Hiding choices on a choice input in ServiceNow Agent app

I want to hide 'Closed' and 'Resolved' on the State input choice list. We do not want our users to circumvent our close/resolve processes for incidents, but I would also like for them to edit the Incident State on the Agent app. I created a Mobile UI...

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Now Mobile
Zurich

variable set

in my catalog item i have a multi raw variable set where i have fields start time and end time . if i fill al the detials and saves the draft. then in draft it doesnt show me the data . what could be the issue? Please help.

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SLA Timer Configuraiton

Hello, I configured SLA Timers for incidents, and I can see it works in SLAs and Timings widget of Record Information sidebard option. Regarding the Resolution SLA, I think what is shown is Actual Time Left. For me it's important to have Business ti...

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Catalog task update

Hi everyone,I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.What I have:Flow t...

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Making Custom Widget Variables Within Record Producers Public

Hello! I created a service now record producer item that contains a custom variable. This variable references a widget I created to use google maps autocomplete. I put this record producer in a public facing service portal and made the custom widg...

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REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

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how to set deactivate these columns on cmdb_model table

hi, is there any way to make inacitve these columns on the cmdb_model table:

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Resolved! Application menus for 'Agile Development 2.0' is not visible.

Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...

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Zurich Upgrade Issue - Unable to create New story. Any one has any issues?

Hi Everyone, After upgrading to Zurich, patch4-hotfix3b-01-17-2026, we are unable to create a new story (rm_story) in SPM / ITBM . Project and Portfolio Management module? Did any one faced a similar issue? How did you get it fixed? I am already in f...

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ACLs are acting different on fields that are different scope than their table

Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...

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How to update the select box variable based on the list collector variable values in servicenow.

Hi all, iam stuck with the below requirement can anyone please help me out.There is a custom table named "u_cost_manage" in that table there are three custom fields.Supplier (reference) field, branch string field, and partner choice box (True/false)B...

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DevOps Change Velocity - GitHub Deployment Gates for ServiceNow DevOps Change

Hi Team, I am using ServiceNow DevOps Change Automation custom action on the GitHub workflow to create a change request in ServiceNow. It is creating a change request in the ServiceNow instance to pause and resume the workflow run.But when I use GitH...

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Which role is required to add questions(variables) as columns in report

Hi Everyone, Which role is required to add questions(variables) as columns in report?? Please give some information on it.

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Report suggestion

Hello Team , Current report is showing in Seconds, is there any options to convert in hour please?attached is for your reference

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Model Planview Business Applications

I am looking for help modeling our Planview applications. For our Business Applications, I am trying to decide if we should have... 1. Planview Platform as "Platform Host" and Planview AgilePlace, Planview ProjectPlace, Planview Portfolios, etc. as ...

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