ServiceNow Community

If any user reports an issue about the ServiceNow platform itself, how are you fixing it?

If any user reports an issue by creating an incident about the ServiceNow platform like:Say a catalog item is not working as expected <OR> there could be a field missing on the Change form<OR> a broken process <OR> some issue with an eBonding integra...

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Increase font size of input label UI Builder component?

I have added an input component in UI builder label of input seems smallHow can i incrase it ,Tried adding css but its not reflecting

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"My Items" widget Customization

In the "my items" widget If we go to TASK, It also shows all the "no approval required" tasks also. Our requirement Is to filter-out those task whose approval are not required. How could we filter-out these?

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How Defect and Enhancements (agile development) are actually designed to work?

1. How Defect and Enhancements (agile development) are actually designed to work? like its lifecycle? 2. Is it something which can be exposed to end users or it shouldn't? as a best practice 3. Incident vs Defect? which one to use and when? any crite...

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difference between workflow and flow designer

Explain me difference between workflow and flow

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Workspace: Hiding List Category for Specific Roles

Hi,I have a requirement where i have to hide the UX list for certain users. I am able to achieve it using audience/list m2m applicabilities. But I am unable to hide entire UX List Category. Would be helpful how to achieve this. Thanks in advance!!

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How to Bypass Entity-Based Access for Specific Use Case in Risk Statement Table (GRC Application)

Question:Hi Everyone,We are currently working on enabling Entity-Based Access (EBA) for a client in the ServiceNow GRC applications — specifically for Risks, Issues, and Risk Events.At present, ACLs are configured based on group hierarchy, which cont...

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Updating Enterprise Model Categories

Hi,We would like to use the Facility Hardware CI Class (cmdb_ci_facility_hardware) but noticed that OOTB there is a Model category that points to the Facility asset (sn_ent_facility_asset) class. If we would like to use this CI Class, is the best pra...

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preparing for CSA exam any suggestion.

Hello everyone, For those who have successfully passed the CSA exam, I wanted to ask — is the official online material provided by the organization enough to fully prepare for the test? If not, could you please recommend any additional resources, suc...

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Service Catalog dynamic assignment

Description: Service requests should trigger different tasks based on the category selected. For example, if the category is "Hardware," a task should be created for the procurement team to review the hardware request. If the category is "Software," ...

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Service Catalog

Not able to Attach files on Virtual Agent Conversation - Virus check

Hi, Im trying to add attachments to a virtual agent chat (Agent Chat/Live Agent) but is timing out due to Virus, how can I avoid this anti-virus checking or workaround it?

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Get Logged in User / get metadata - Virtual Agent Embedded (Engagement Messenger)

Hi everyone, Has anyone here implemented the Engagement Messenger (the embedded Virtual Agent / Agent Chat interface) on an external website? I’m trying to understand the best way to pass metadata from the external site into the chat session — for e...

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Resolved! Get User Details In SDK Custom UI Page

I've been trying to find a way to access the logged in user's details from a custom UI Page made in React using the ServiceNow SDK v4.0.2. The only examples given have been using fetch requests to tables using the token retrieved from g_ck for authen...

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Bad Request. Required fields not supplied

(The following is a response I've posted on January '25 and since have seen 26 'helpful' comments.I'm creating it here with the exact title to make it easier to find.Original post )If anyone else encounters "Bad Request. Required fields not supplied"...

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Flow Designer

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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