I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo wor...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that w...
Join our AI Control Tower UX Research Panel and make your voice count in shaping the future of ServiceNow AICT experiences. As a panelist, you'll get exclusive access to interactive research sessions ...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
Session Overview On May 28, 2026, I presented "Introducing ATF Test Agent" for Platform Academy, with a live demonstration from my colleague Ravi Mantrala, alongside Sharon Barnes. The full recording ...
Session Overview This Platform Academy session covered Guided Upgrade Console, ServiceNow's tool for planning, coordinating, and carrying forward decisions across full release upgrades. I walked throu...
Now Assist Center: AI Made Simple for Developers Overview If you've been managing AI features on the ServiceNow platform for a while, you know the drill: skills are configured in one place, analytics ...
External LLMs You Can Integrate INTO ServiceNow ServiceNow supports integration with various external LLM providers via AI Connectors: Some popular Integrations are listed below: OpenAI (GPT-4, GPT-4o...
What is ServiceNow AI Control Tower? ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to discover, monitor, and mana...
Most organisations have no shortage of AI ideas. The challenge is knowing which one to start with, how to scope it, and how to get to a result fast enough to maintain business momentum. This framework...
One of the most common mistakes in AI projects is choosing the technology before understanding the problem. Agentic AI is powerful, but it is not always the right answer, and using it where a standard...
Monitor Smarter: AI Insights Now in One Place Table of Contents Overview Monitoring Is Now Centralized New: The Business Value Dashboard Setting Up a Value Configuration Articles Hub https://sn.works/...
Using AI Readiness in the Now Assist Center Table of Contents Overview What is AI Readiness Evaluation? Where to Find It in Now Assist Center Running the Assessment Reviewing Your Results Next Steps A...
The What, Why, and How of the AI Desktop Action Recorder Every team has tasks that are too repetitive for a human and too fiddly for traditional automation. Logging into a legacy app, copying values b...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo wor...
Maximize Your Value from Dynamic Guidance — Platform Academy Recap Table of Contents Overview Why Dynamic Guidance Exists: The Adoption Problem What Is Dynamic Guidance? Demo 1: HR Admin Walkthrough D...
Assistant Analytics: What the Related Dashboards Page Does and How to Use It Table of Contents Overview Navigating the Dashboard Library Search and filter Dashboard actions Adding a Dashboard to the L...
I have been exploring around creating a few MCP servers for ServiceNow and. The experience has been interesting because MCP makes it much easier for AI assistants to interact with business systems wit...
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Share Your Experience: How You Prepare Data for AI...
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Stop Debugging, Start Building: Agentic ATF Brings...
