ServiceNow Community

What is best practice for stale CI relationships?

I'm in the process of cleaning up our CMDB which hasn't been managed for many years. One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships. I've since established retirement policie...

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Flow Designer Training

Hello All, I am interested to train myself with serviceNow AI automation and Flow design. Can some guide me to the correct resources and training courses offered by serviceNow or third party training provider. Thanks

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Need compare the value entered in variable, is existed within Building [u_buidling] table

In the ServiceNow catalog item, there is a variable:1. What's the name of the new data centre? (what_s_the_name_of_the_new_data_centre) – which is of type String.I need to compare the value entered in this variable against the Name field in the Build...

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Static Create Issue Action In Jira Spoke

Issue: built many flows using the Jira Spoke Create Issue action. The action presents lists of projects and issue types that are pulled from Jira. The underlying values (IDs) are then stored in the flow. When we move these flows from lower env. and p...

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NowAssist with Virtual Agent - I added some topic in - Category -System-Not able see as an admin

NowAssist with Virtual Agent - I added some topic in - Category "-System-"I added some topics to the -System- topic category, and they are no longer visible. Can anyone please confirm which role is required to access these topics?As an admin, I am n...

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Cannot edit in read-only editor

I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?

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Servicenow

Hi,Please explain me how to achieve below task.Create a Client Scripts (onChange) to dynamically filter Assignment Groups based on Caller’s department.

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How to show related Problem/Change request number in Incident notification body?

Hello Community, I have created a notification on Incident. Currently it is sending only incident details. Now my requirement is: In the email body, along with incident information, I also want to display the related Problem number and Change Request...

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Request to activate Automate Pro plugin in PDI

Hi Team,I would like to request activation of the AutomatePro plugin (x_priit_autotest) in my Personal Developer Instance.My instance URL is: https://dev265223.service-now.com/Thank you!

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need to edit RITM form in ESC

Hello, The requirement is, need to add replace Activity with Activity / Comments in RITM form in ESC.please help me. can't send screenshot due to restriction

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I cannot set reference field modal window to read-only in Employee Center

My team and I are developing some catalog items in our instance and we have noticed that the information icon in reference fields on the employee center opens an editable modal window as seen in the images (first one opens the second):We would like t...

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Group Naming Best Practices

What are some best practices for naming groups?In my current project, we are implementing a ServiceNow change request process.We have a group responsible for implementing and approving changes for each product provided by the client (AWS, CrowdStrike...

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Adding Task Description field to Planning Console selectable fields.

Is there a way to add the task Description field to planning console columns? It not in the Columns Configuration pick list in my company instance of SN. We have a need to populate the description field on most tasks and the only way I know to upda...

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Resolved! How to create an interactive filter for a string field?

Hi all,I'm using a Tokyo version and I'm trying to create an interactive filter for a string field, I found on community a code but it didnt work, following below:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmln...

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