ServiceNow Community

How to dynamically enforce mandatory attachment on Record Producer based on Multiple Choice variable

Hi everyone, I'm struggling with a requirement on a Record Producer in the Service Portal.I have a Multiple Choice variable (Values: 'yes', 'no'). If the user selects 'no', the checkbox "Mandatory Attachment" on the record producer tab Portal setting...

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Now Assist Context Menu Not Showing for Custom Field in HR Case (Close Notes)

Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...

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Genius result link openning in the same tab

Hi,can anyone please help me why these genius results links can't be opened in a different tab even by clicking ctrl + click?

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What are the differences between Platform Analytics & Performance Analytics?

Hello.Could anyone please clarify the difference between Platform Analytics and Performance Analytics?Is my understanding correct that Platform Analytics is available by default in the base system, while Performance Analytics (with paid subscription)...

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Performance Analytics.
Reporting

Restoring Archive records

Hi, We need a process to select an archive record and submit a request for restoring it. Upon admins accepting the request, the record should be restored to the original table. This needs to be implemented only for CMDB CI's. I tried considered a var...

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Now Assist Context Menu for Custom Skill

Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Dashboards & Data Visualizations Issue in Created by vs Owned By column

In platform analytics workspace "platform-analytics-workspace/dashboard-library" whenever we try and select the columns on display, the filter shows the column "Owned by" but the screen itself shows instead the column "Created by". See attached scree...

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Enable Agent Notifications for End-User Email Replies

Hi, When the “Opened for” (end user) responds to an email on an existing ticket, the reply is successfully received in the email thread and is visible in the Activity section. However, the assigned agent does not receive any notification for these re...

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Problem modal UI Actions

Hi,We have a requirement to create a new button (ui action) on the problem form. I looked into how the OOB modals (i.e Assess) are configured using the ProblemModalUIHelpers script. Looked simple enough and I was able to create a new button/modal by ...

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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✅ Tips to Prepare for ServiceNow CIS‑DF (CMDB & CSDM) Certification

The ServiceNow CIS – Data Foundations (CMDB & CSDM) certification is no longer just another optional exam—it has become a mandatory foundation for many CIS tracks. Whether you are an architect, implementer, consultant, or admin, strong CMDB and CSDM ...

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Data Foundations
Service Graph Connector

Workspace view rule is getting unexpectedly applied to a popup that shows on button click

We applied a workspace view rule to show Default view of Policy Exception form on the Compliance Workspace instead of the Workspace view. When this view rule is active, clicking on the "Request extension" button shows a popup with the whole form of P...

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How to open Incident from Case using ATF

I am creating an ATF test where:A user submits a Record ProducerA Case is createdAn Incident is automatically created and linked to the CaseAn agent opens the Case and then opens the linked IncidentThe agent clicks Assign to meI can submit the Record...

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Resolved! Streamlining Regression Testing during ServiceNow Upgrades with AI-Driven Automation

Hi Team,I have a question regarding regression testing during ServiceNow upgrades. We often face bottlenecks when a new patch is released, as manual updates to test scripts are time consuming.I am researching how AI powered test automation can help i...

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