ServiceNow Community

Retrieving Attachments from ServiceNow to Local Server using powershell

PowerShell script to fetch the attachments from ServiceNow to local server. Though exception handling is not implemented yet , this will do the job. Internally this script uses "Aggregate API , Table API , Attachment API" to dump the files. Pre execu...

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MID Server

How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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Client Script that checks a variable has been field in if users tries to assign it to a group

Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...

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Stop Change Tasks from being Created When Approve

Hey pals. Hopefully a quick one - how would I go about removing the 'new' button on the change task related list when the change request goes past 'Assess' state? Essentially, in our current set up, someone is able to have a change technically appro...

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Developer Site Issue - "Upgrading Instance" message for days

My PDI has been reportedly "upgrading" for a few days now, and the developer actions (such as logging in) are blocked. I have an User ID + Password combo and have been able to log in with a test user, I saw that the instance is live and working prop...

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To add the 'Related Change Request' as Related list of Change Request, it views in two ways.

Hi Team, I got a requirement; to enable to Related Change Request (say as child) related list on change record (say as parent) and user should have 'Edit' to add the existing change requests. 1) When we view the added Related Change Request(child) in...

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other than prompt what can be used to display a pop up in widget which should be non mandatory

I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...

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Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

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Resolved! getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

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Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

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Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

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CIS - Discovery exam preparation

Hello Dear Colleagues! I will have the CIS CSM exam this month and I just wanted to ask those who passed, do you have any advices, what else will be helpful to pass except the documentation and videos available. I already failed one attempt and this ...

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Resolved! Where can i find CIS - Discovery Practice Test?

Hello, Hope all are safe and doing well. I wanted to know where can i find good mock test or practice test for CIS-Discovery which I am planning to give. I have completed the Discovery fundamentals training and have worked on the module for 2 months....

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Discovery

Resolved! Preparing for CAD Certification – Need Study Materials & Tips

Hello everyone!I’m very happy to share that I’m currently preparing for the CAD Certification exam, and I’m hoping to get some guidance from this community.While going through different forums and websites looking for study guides and resources, I’ve...

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