I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work.
Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB benefits tend to be more indirect (e.g., improved incident resolution, audit readiness, cost avoidance, reduced duplication).
For those who have implemented or matured CMDB successfully:
1. How do you typically quantify CMDB value in business or financial terms?
2. What metrics or outcomes resonate most with leadership (e.g., MTTR reduction, audit readiness, cost avoidance)?
3. How do you document or communicate CMDB ROI without overstating or fabricating dollar figures?
Looking for real-world examples or frameworks others have used successfully.
