ServiceNow Community

Help identifying source of “Close contact options” tooltip in Virtual Agent support options

Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have checked: ...

Question

How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

Question

Record producer

Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...

Question

Changing labels of options in ask bob

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I...

Question

Unable to see the post button for work notes on a particular incident

A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...

Question

Datadriven Visual Task Board - Private Tasks cards not anymore visible and accessible

We have a problem that many cards (private tasks) are no longer visible(accessible), only for the owner. That wasnt so before 3 weeks. Normally all who are in the correct assignment groups should see all cards. I heard that they created a swimlane. S...

Question

Resolved! How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

Question

Resolved! Trouble Registering for Service Operations Workspace Academy Live on SN event

I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...

Question

Resolved! ServiceNow Not Honoring Sort By Sequence Number

I have a Record Producer which has a Variable that is a Lookup Select Box. All the values are stored in the OOTB Choice table (sys_choice). I am trying to make the values sort by the Sequence number in the drop-down box, but it is not working. It ...

Question

Service Graph Connector for Microsoft Azure and OS information

Hi, In the release note of version 1.13.0 of the service graph connector for Azure , an issue is supposed to be fixed :"FixedResolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs onl...

Question

Guideline how to build CSDM Relationship

A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) in ServiceNow. It plays a crucial role in providing cl...

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Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

Question

CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Resolved! ACC - Host Data Collection Failed

Hello Everyone, Agent was successfully installed on Windows machine and status UP in Servicenow. When i click on Collect host data getting failed Error in Recent Input Queues: error getting assets for check: error fetching asset: Response Code 503",...

Question

Live on ServiceNow: Modern Change Academy

Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release,...

Event
Academy
IT Service Management
Virtual