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redirect from service portal item

How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?

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Fields in the CMDB 360 Query - Compare attributes values

Hello Experts, Class attributes are missing in the step 2 of In the CMDB 360 Query - 'Compare attributes values' .I have selected the cmdb_ci_computer class. The query dropdown shows only 20 columns. Attached screenshot for reference.So, my query is-...

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ServiceNow Catalog and Tickets Connectors

Hello,I’m an admin at my organization and have been asked to set up the Knowledge, Catalog, and Ticket connectors that integrate Copilot with ServiceNow.All three connectors are connected and visible in Copilot. The Knowledge connector seems to work ...

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Resolved! Platform Analytics Open in New Tab Blocked

We are at the beginning of building out our migration plan from Core UI dashboards and reporting to Platform Analytics and during validation of functionality I have found that when right-clicking a reference within a visualization and selecting to Op...

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Remediation target is being set to 'Target Missed' for vulnerable items even the state is deferred

Remediation target is being set to 'Target Missed' for vulnerable items even the state is deferred and remediation target is not passed the current date.Can anyone assist?

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Resolved! Is it recommended to activate the "csdm.lifecycle.sync.between.ci.and.asset.activated" sys property?

Hi everyone!I'm testing this new property (csdm.lifecycle.sync.between.ci.and.asset.activated) in a fresh Yokohama PDI and I observed that it is part of the condition in the "Update life cycle from legacy" Business Rule. When this property is set to ...

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How ServiceNow AWS Spokes Support Multiple Regions with a Single Connection

Understanding Region Support in ServiceNow’s AWS Spokes When integrating AWS services with ServiceNow through Integration Hub Spokes, one of the most common questions we hear is: “Can I use different AWS regions while using a single connection?” The...

Article

CrowdStrike SGC - Access Issues for SGC Contents

We have tested this SGC in our Dev and Test environments without issue. However, when in Production, we have assigned the role x_crowd_cmdb.user to our "CMDB Admin" group which also contains roles sn_cmdb_admin and other roles necessary for ITOM / CM...

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Domain Separation and Assignment groups

We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:TOP (root) ├── Clients │ ├── Client1 │ ├── Client2 │ └── Client3 ├── Standard...

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Resolved! Add a custom font for Knowledge Articles

I'd like all the Knowledge Articles to be shown with a custom font.I tried to attach a .ttf file and use that as a source with the CSS Include and applying it with a UI Policy but it seems like I did something wrong since it didn't change anything.An...

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Not able to implement specific approval policy in the Change Management

Hi everyone,I am looking for guidance on how to implement a specific approval policy in the Change Management module.For a Normal Change, the approval process should be as follows:Approval goes to the CAB team, which consists of 6 groups.The change i...

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Change Management

Upgrade Plan - include only Skipped Records

Hi all!I have some question about using the Upgrade Plan.I would like to use it to move only Skipped Record resolutions and plugin updates.If I understand correctly, skipped record resolutions are captured in "Global Customizations - Upgrade Plan"?Fr...

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Mismatch entity for Service graph connector for aws.

<p>There are existing RTE field Mapping for instancetype to instancetype and i changed the target field to custom field u_instance_type.Its giving the error while running EC2 job in servicenow . </p>

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Employee Directory Profile Card

I first apologize because I am not a developer or coder in any way. But I'm looking for some assistance. We use EC Pro for our organization's intranet, and we have our profile cards for the employee directory. There are hyperlinks in it that call ou...

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Resolved! Easy? widget help

Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...

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