ServiceNow Community

SAM Workspace defaulting Published Status to Published on Filter

Hi All,Zurich Release of SAM Pro, our SAM Workspace is now defaulting the Published Status filter inside workspace areas like License Usage & License Operations to Published, and we have to manually clear it everytime we login to the workspace. Can w...

Question

Relationship between ds_doument and pm_project

Hello everyone,I'd like to know how ds_document (Document Management) relates to Projects (pm_project), as I need a dashboard that lists documents, filtered by project.I hope you can help me, thank you.

Question
Project Portfolio Management

Does glide.audit.track_impersonation work in Zurich release or only from Australia release?

Hi ,I am testing impersonation audit tracking using the system property "glide.audit.track_impersonation = true."My instance is currently on the Zurich release. I manually created this property and set it to true, but audit records in sys_audit still...

Question

What does Default Assignment Group do?

On a CWM Boards you can set a default assignment group. Does this do something? As far as I can tell it does not default values anywhere. Is this just information or what is the goal of this field?

Question

ITBM plugin Details

Hi,I would like to know how to plugin ITBM

Question

Employee Center Mega Menu Get Support

Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks

Question

Financial Planning tracking in SPM?

What best practices do you follow to link Financial Planning (costs/benefits) with project execution for real value tracking in SPM?

Question
Agile Development
Application Portfolio Management

Clarification need - Intune integration with servicenow

Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...

Question

Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

Question

The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Adding new fields to the Accept Risk Dialog Form View

Hello Hello,I wanted to know if it is recommended to add new fields to the "Accept Risk" dialog form view.I tried adding new fields to this form, but they are not showing even though I added them using the form builder. There is no UI Policy or Clien...

Question

How to delete multiple duplicate records from cloud resource table.

I have 50000, records in cloud resource [cmdb_ci_cmp_resource] table.There are multiple records with duplicate Object ID [object_id], I have to remove all the duplicates and keep one record for each Object ID i.e. the latest created one. I want to kn...

Question

Authorization token storage for Outbound REST

Where's the proper place to put an Authorization token in an Outbound REST message? Right now, for testing purposes, I simply put it in the header of my POST message under the HTTP header section and it works. I tried the following: API Key Credenti...

Question

Resolved! Flow Designer - Multiple Ask for Approvals at once from Look up Records

I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...

Question

Asynchronous External Agents over Google A2A - ServiceNow as Secondary Agent

This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...

Article
Best Practices
Getting Started