ServiceNow Community

Restricted Caller Access Privilege for Licensing Engine

Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...

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Service Catalog

Forward email action

Hi All, Need to configure Inbound Email action for Forward type If any email is forward from 3rd party to instance ID then Email body gets added into the existing Incident's Additional comment.How to achieve this? I have tried but due to different wa...

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Snowflake to Servicenow Integration to pull details from Snowflake

Hi Team, I need to pull data from snowflake into servicenow. Can somebody share the related documents for this integration RegardsRak**bleep**h

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Migrating operational data PROD A→PROD B without clone. what is the best method?

Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...

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Looking for Catalog Item Requirements‑Gathering Template

Hi everyone,I hope you're doing well!I’m currently working on gathering requirements for new catalog items and was wondering if anyone has a catalog item requirements‑gathering template they’d be willing to share.If you have a template or example you...

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Resolved! Related list filter

On the Release table (rm_release_scrum), we have a Related List to the Issues table (see attached screen shot). Currently the filter for the Related List is where Parent is equal to the Short Description of the Release. I want to update the filter ...

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How Business Duration Calculated in Incidents ,how this calculated?

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

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AI Search Results not accurate in Incident Record producer

We have this below requirement to incorporate AI search on Incident Record Producer. Re-design of incident record producer to integrate AI search and drive greater deflection-So, when an user enters description of the issue, a response is generated /...

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Resolved! Convert and populate date of String type to the Date type field using field map script(transform map

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To what extent are "Wait For Condition" actions monitored?

I have created a flow that implements "Wait For Condition."This flow is executed about 50 times a day, and all flows are in a wait state.The next day, the wait release conditions are met and the flows are processed.I feel that having around 50 flows ...

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Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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ATF records are not rolling back after Zurich upgrade

After upgrading our instance to the Zurich release, we noticed that records created during Automated Test Framework (ATF) execution are no longer rolling back after the test completes.We also checked system properties related to rollback but did not...

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Resolved! Know about ServiceNow certifications

Now I am working in MNC and my ServiceNow Account also linked with my company Email and password . I done some certification with this account . So problem is when I am going to leave this company how could I get these certification for my use (In r...

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Resolved! Predictive Intelligence

What would be the answer?

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invalid life cycle stage and stage status combination error message

Hi All, Im working in my PDI trying to understand Life Cycle Stages and Status in the location table - cmn_location_listWhen trying to update Life Cycle Stages field I get error message "invalid life cycle stage and stage status combination error mes...

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