Incidents should be see only the group

Hi Team, I have one critical requirement:I have 3 groups: HR-A, HR-B, and HR-C, and one parent group, HR-Parent.1. If incidents are assigned to the HR-A group, HR-A group members only should see those incidents. Same as the remaining groups also. But...

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Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...

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Controlling and consolidating the Normalization Services

Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...

• Question

Edit Workspace Dashboard

Hello everyone,I need to edit the Incidents and Requests views in the Overview of this Workspace dashboard by adding a new column. I've tried editing the views from the UI Builder in the Edit data source section and it makes the changes, but they onl...

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ServiceNow and SAP Integration through Mule Soft

Hi, Can Someone share some documents/articles that explains ServiceNow and SAP Integration Using Mule Soft ? 

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Before the user updates the CMDB record I want the CI to be sent for approval.

Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...

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ServiceNow Custom Scoped App Security: A Developer's Guide to Access Control Lists (ACLs)

Why Database Security Matters   The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you begin mocking up cool looking screens, you must FIRST define yo...

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• Best Practices
• Now Platform App Engine
• Scoped App Development
• Scripting and Coding

Delegate Functionality in Approval is not working

Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...

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How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

Hi community, How can I add 'Click here' before the hyperlink on hrm_todos_page on esc portal?

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Entity Types, Classes and Tiers for GRC: What they are and how to use them (15 minutes).

In this last episode in our "Entities" journey, our experts explain how Entity Tiers, Entity Classes and Entity Types all come together to construct, efficiently, a powerful framework for Risk and Compliance. In this tutorial, you will learn the func...

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• Multiple Versions

Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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2024 Q1 Back to Basics: Control Lifecycle webinar

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