ServiceNow Community

powershell script is not working in flow designer

Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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Resolved! Control Attestation vs Continuous Controls Monitoring

Hi,From the ServiceNow documentation, I see that control attestation is to just confirm that the control is in place.However, it seems to me at times that control attestations are made to perform the same functionality of continuous controls monito...

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I just need to understand difference b/w Work notes and Additional comments in terms of VR

I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.

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Syncing both id's progress - Merge/Move the progress

Hi All,I am currently using my company-provided partner account to complete my ServiceNow trainings and certifications. Previously, I was using my personal email ID for the same, but I’ve now switched to the company account to take advantage of partn...

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survey

i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...

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Can we hide attachment and work notes other than security assignment groups

Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...

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Hide Workspace List

Hi Team, I need to hide list of workspaces, and show to respective roles and make others accessible for admin.

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HR case creation

Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it. Thank you.

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After updating a search profile, how soon it will take effect?

After updating an AI search profile (e.g. add a condition), how soon it will take effect?

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After updating the indexed search, how soon it will take effect?

After updating the indexed search, how soon it will take effect? Thanks.

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VA conversational catalog items

Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() { //Type appr...

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How to make a Subcategory dependent on a category in catalog item?

Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.

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Adding AI Summary Card to a CSM Case form in UI Builder

We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...

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ServiceNow Learning 141: Flow Error: Flow is open in read-only mode or not activated?

Hi All, I will cover today how I manage to solve this error of flow wherein it opened in read only mode. Error Details: flow is read-onlyflow can not be activatederror show "Insufficient access level for operation [write] on Action Design entity [sys...

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SLA is not getting attached to RITM records

We are experiencing an issue with one of our SLA, that is configured to run on the 'sc_req_item' table. The SLA is working as expected in the Dev and Test instances, where it gets attached to RITM records. However, after moving the same update set to...

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