CIS - DATA FOUNDATION CSDM/CMDB

[lavanya07]

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.
Which CSDM‑related data should they leverage?

Options:

A. Service Offerings by Department or Location
B. Affected CI [task_ci] related list
C. Application Service environment attribute
D. Incident history of similar CIs

[its_SumitNow]

Hi @lavanya07 

Correct answer is Option A. Service Offerings by Department or Location

if my response helps, Kindly Mark Helpful & accept as Solution 🙂

Regards

Sumit

[Prathmeshda]

Hello @lavanya07 

Correct option A 

If this response proves useful, please mark it as Accept as Solution and Helpful 🙂

[Tanushree Maiti]

Hi @lavanya07 

Answer will be Option A.

Reason being By leveraging Service Offerings segmented by Department or Location, a healthcare provider can instantly identify exactly which groups of users (e.g., Radiology department at a specific hospital) are impacted when a patient management system fails.

[Abhishek_W]

Hi @lavanya07  

Option A is correct ✔️

because to identify impacted users during a critical incident, you check the Service Offering, because it links the service to its consumers.