Can't login to my instance in Mobile Agent
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5 hours ago
I'm trying to login to my instance for the first time on my iPhone 15 Plus.
When I select 'Save and login' the browser pop-up takes forever to load and when it finally loads and I fill in my username and password, pressing 'Log in' refreshes the login form and does nothing.
Thanks
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3 hours ago
Hi @Ron161,
Could you please share the screenshots showing the issue or problem?
Regards,
Sarah Bioni
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3 hours ago
Sure,
1.jpeg is the first phase of the browser page I'm getting after selecting 'Save and login'.
2.jpeg shows my keyboard cursor over in the login page which is invisible (though in some of my login attempts it was visible, but still ran VERY slow).
3.jpeg says 'There's been a reccuring issue in <instance_url>'.
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3 hours ago
Hi @Ron161 ,
Is there any configuration in the ServiceNow Agent Application Registry (oauth_entity)?
Sys ID of ServiceNow Agent Application Registry = bf973fb473331300b8d77a2f1bf6a74a
Regards,
Sarah Bioni
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3 hours ago
Yes, the regular OOB configuration
