ServiceNow Community

5/21: WEBINAR: How Fresenius Medical Care modernized clinical asset management

REGISTER Asset visibility isn’t just an operational nice-to-have in healthcare—it’s how care keeps moving. Fresenius faced the same challenges many health systems deal with every day: ad hoc tracking, nonstandard processes, and gaps in shipment visib...

Event

5/21: WEBINAR: How Fresenius Medical Care modernized clinical asset management

REGISTER Asset visibility isn’t just an operational nice-to-have in healthcare—it’s how care keeps moving. Fresenius faced the same challenges many health systems deal with every day: ad hoc tracking, nonstandard processes, and gaps in shipment visib...

Event

Error "Add Reviewer" when submitting policy in Zurich version - No reviewer field visible on form

Hello Community,I am currently working on the Policy and Compliance Management module in the Zurich version of ServiceNow and have encountered an issue when trying to submit a policy for review.Issue Description:When I click the button to submit my p...

Question

Is it possible to relate knowledge articles to catalog items

When you relate catalog items (sc_cat_item) to knowledge articles (kb_article) it causes a box titled "Related Items" to appear with a link to the catalog item to appear (as shown in the attached screenshot). I'm curious if it's possible to relate kn...

Question

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

Question

Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Customize User Presence details in records

Hi everyone,When multiple users are viewing the same record, the User Presence indicator appears in the top bar. On hover, it currently displays user details such as business phone, mobile phone, and email.I would like to customize this and remove th...

Question

Resolved! Separate Resolution Codes for Incidents vs Major Incidents (Same Incident Table)

Hello All, In ServiceNow, both Incidents and Major Incidents use the same Incident [incident] table.Is there a way to maintain separate Resolution Codes for:• standard Incidents, and• Major IncidentsSince Major Incidents are differentiated only by fl...

Question

ServiceNow Government Forum 2026: Watch On-Demand

Government Forum is over. The Insights are just getting started. Sessions from the ServiceNow Government Forum are now available to watch on-demand. On March 5th, public sector leaders gathered to explore how AI is transforming the way government...

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Virtual

Bi-Directional Integration Between Microsoft Lists and Visual Taskboard

Hi everyone,I’m wondering if anyone has set up a bi-directional integration between Microsoft Lists and a Visual Taskboard.The use case is to allow non-licensed users to submit tasks through a Microsoft List, which would then flow into ServiceNow and...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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SLAs: how to ensure that the elapsed time is up to date?

We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...

Question

Scan Engine Exceptions

Hi,Can we have exception management set up for ACT level defintions in scan engine?

Question

Creating Software Installation Records

Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...

Question

How To: mTLS for MID Servers Running in Kubernetes

ServiceNow Community • Technical How-To Disclaimer This article is an independent community contribution and is not official ServiceNow documentation. It is provided as-is for educational purposes and does not represent the views of ServiceNow, Inc...

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