Is it possible to relate knowledge articles to catalog items

jschnoll
Tera Contributor

When you relate catalog items (sc_cat_item) to knowledge articles (kb_article) it causes a box titled "Related Items" to appear with a link to the catalog item to appear (as shown in the attached screenshot). I'm curious if it's possible to relate knowledge articles (kb_article) to catalog items (sc_cat_item) so that they're visible on form's page (as shown in the attached screenshot). 

1 ACCEPTED SOLUTION

Huynh Loc
Mega Sage

Hi @jschnoll ,

Please add the knowledge article to the Related Articles related list on the catalog item.

image.png

Once added, the article will be displayed on the portal, as shown below.

image.png

 

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

 

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1 REPLY 1

Huynh Loc
Mega Sage

Hi @jschnoll ,

Please add the knowledge article to the Related Articles related list on the catalog item.

image.png

Once added, the article will be displayed on the portal, as shown below.

image.png

 

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.