Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

• Question

create / update record from catalog item

Can we use workflow to update or create any record based on values filled in form from portal without using record producer any reference links is appreciated 

• Question

How to disable AI suggestion in portal ?

we have enabled AI search in portal but we don't want AI suggestion to show in the portal.how to disable it ?

• Question

Issue with UI Action

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar  @Dr Atul G- LNG 

• Question

Populate String Variable Dynamically Based on Requested For in Custom Table

Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...

• Question

Usecase related to incident

Display a list of incidents as per logged in user's location with incident location.I have trying this use case in query business rule , but it not getting desired output as expected.I have tried Background script in that its working fine but in inci...

• Question

Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

• Question

g_form.setMandatory in client script is not working on the workspace but working in native view.

 g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...

• Question

How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

• Question

In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?

In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?when I clicked on show alerts, then only errors are showing.. FIRST, it shows like below When I click on show alert, then below errors are showing. But ...

• Question

Change colour of playbook declarative actions

Hi Team, trying to find out how can we change the color of playbook actions / buttons I have tried to create a new theme of my preference using theme builder but it's not working affecting these buttons See button below  

• Question

Can we trigger a client script when a client state changes( updated using a inherited controller)

• Question

How can I perform concatenation in UI Builder presentation list

Hi Community,I have a presentation list on the UI Builder, there I have some duplicates records with same product number only the product type is different. When user is selecting product type from the dropdown filter, if he select single product typ...

• Question

How Predictive Intelligence is different from AI agent Triage in ITSM ?

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM  Like Categorizing ITSM incidents / auto population of fields  

• Question