Interview Questions on ITSM with 1.5 year experience
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Tuesday
Administrator and Developer
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Tuesday
Hi @MaidhiliL
There is no exact question for admin or developer with that experience, it depends on the interview but according to the experience i have , i am sharing you some scripting question that they want :
Mostly asked question in any interview : Difference between After and async business rule.
Please print the last 10 incidents.
Please print the incidents that have not been updated in the last month.
Please print the incidents whose status is in progress, and print them in a comma-separated format.
Please print the total number of incidents based on the category.
Please print the top 2 categories with the most number of incidents, along with their respective counts.
Create a user interface action that will be visible only to the current assignment group members. When this user interface action is clicked, it should be assigned to populate with the current logged-in user name.
Prevent users from updating the assignment group more than three times.
Print Incidents, whose caller leaves the organization and not closed yet.
Fetch all open incidents assigned to a specific user (e.g., ‘Abel Tuter’).
Find the user who has resolved the maximum number of incidents.
Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025
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Tuesday
Hello @MaidhiliL ,
Refer to this questions, this will help a lot :
1. Explain record matching and data lookup features in ServiceNow.
2. What is the meaning of impersonating a user and how is it useful?
3. Detail about client script.
4. Define record producer.
5. Name the searching technique used to search a record or text in ServiceNow.
6. What do you understand by HTML Sanitizer?
7. Explain BSM Map.
8.Define performance analytics.
9. What is the use of a reference qualifier?
10. Differentiate between _next() and next() method.
11) How to create an Inbound Email Action?
12) How does ServiceNow recognize Inbound Emails?
13) How to hide watermark globally?
14) What is a BSM Map?
15) How to create a new role?
16) What happens if a Default update set is marked as complete?
17) Do Homepages and Content pages are added to the update sets?
18) What is the difference between ${URI} and ${URI_REF}?
19) How will you hide/show a field using client script?
20) What is the processing order for Record ACL rules?
21) How do you get the records of a specified field which are not null?
22) How to change the Homepage layout?
23) How to change the banner and list caption background color?
24) What does the Client Transaction Timings plugin do?
25) What happens when a user changes the homepage?
26) What role are you required to create/update ACL
27) Which object is used to refer to the current logged in user in the client script?
28) State the best practices of client scripts?
Also refer this :
ITSM interview Questions
If my response helped mark as helpful and accept the solution.
