ServiceNow Community

Query Regarding Moving Scoped Application Without Subscription Mapping

Hi Team,I hope you are doing well.I am currently working on moving a custom scoped application from our Dev instance to the Test instance in ServiceNow. I followed the standard approach by publishing the application to the Application Repository and ...

Question

Discovery log - Other TCP connection states found: ["FIN_WAIT_2","TIME_WAIT","CLOSE_WAIT","SYN_SENT"

Hi all, I have noticed that our discovery log has started to report numerous messages relating to the TCP connection states. This appears be a recent phenomena and I'm trying to understand if its an indication of an issue or simply an increase on th...

Question
Data Foundations

CREATING A DATABASE VIEW FROM SYS_AUDIT_DELETE TABLE FILTERED FOR SYS_USER_GRMEMBER AND CMDB_REL_CI

Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...

Question
compliance

quick links are not visible under mega menu but its active in servicenow

under the mega menu taxonomy, i don't know why but the quicks are suddenly got removed although it was working before. The quick links are active as well as i did sync hierarchy. Still not visible in employee center. Anyone please help me.

Question

pdi

Hello community !My instance doesn´t wake up and stay offline is there any solution to this problem?

Question

Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

Question

See CM Pro in Action at Knowledge 2026

ServiceNow Knowledge 2026 is right around the corner, and if contract lifecycle management is on your radar this year, Las Vegas in May is where you want to be. Taking place May 4–8 at the Venetian & Wynn in Las Vegas, Knowledge 2026 brings togethe...

Article

Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

Question

I want to show case a Field Message on Agent case form when manual changes happen by agent

Hello Community, I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field. For Example: Job field is reference field. if i have updated manually . Field message shoul...

Question

Dot Walking in Decision Table

Hello Problem Statement: On insert of record on VMware Instance table, the owned by , support group and managed by should be automatically populated. Im creating a decision table to automate this process, on insert if the class is vmware instance, gr...

Question

Resolution Notes - best practice | Now Assist

I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...

Question

How to create two new articles under one knowledge base

Hi Team, How to create two new articles under one knowledge base Example:inside ABC Internal(Knowledge base) - there should be article templates - 1 = knowledge article, 2 = work instructions 1. Knowledge article: below fields should be displayedSho...

Question

Resolved! ServiceNow Dashboards and Reports Full Course for Beginners: A Complete Guide

ServiceNow is one of the leading platforms for automating IT service management (ITSM) and streamlining workflows across organizations. One of its most powerful features is the ability to create insightful dashboards and reports that help users visua...

Question

Resolution Notes - Now Assist AI friendly

I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...

Question

CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

Question