Query: ServiceNow database footprint management

Hi, I am working on managing our DB footprint. While we are aware of the Database management policies (Archival/table rotation/deletion rules) and are in the middle of implementing them. We are also exploring how to store the ever growing data outsid...

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Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query.  This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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Request to activate Automate Pro plugin in PDI

Hi Team,I would like to request activation of the AutomatePro plugin (x_priit_autotest) in my Personal Developer Instance.My instance URL is: https://dev265223.service-now.com/Thank you!

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How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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HRSD Activation

I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?

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I want the edit/delete options on template to be removed in Service Operations Workspace

How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit ...

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Issue with custom fields Grouping in list view

Hi all, I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from  yesterday it stopped working and getting the error 'Secur...

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How can we configure the Now Assist for CMDB

Hi All, We have a requirement, where the customer wants to use now assist for CMDB.  Use Case:  If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past   Re...

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Help Needed to Track History of "Available" Field in sys_user_grmember Table

Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...

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miro enterpise integration with servicenow

Hi All, Can anyone give me the step by step how to do miro enterpise integration with servicenow  including the plugind required .  Thanks and Regards ,Chandan 

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Problem Management Roles - How did you distribute the roles?

Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic.  At prior jobs we gave all assignment groups the proble...

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Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

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How do I add a filter condition in a report of dashboard for the end user

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