ServiceNow Community

Auto-Populate Variable in One Variable Set from Another Variable Set

Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...

Question

How we should link webassessor to ServiceNow company account now

It seems after a ServiceNow University portal upgrade, I no longer know, how to update or link my company account to webassessor account. I have webassessor account on personal email. Also have PDI account with same personal email. Then I have compan...

Question

HR Case opened by email inbound action

We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...

Question
Human Resources Service Delivery

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

CSA Delta exams

I passed my CSA exam on Monday and wondering how the delta exams work. I just got an email about Zurich delta exams from ServiceNow university and wondering if I will have to take the delta exams? Also when do I pay the maintenance fee to keep the ce...

Question

Resolved! Unified Security Exposure Management (USEM)

How can we get more information about Unified Security Exposure Management (USEM)? Recently when I went to upgrade our Vulnerability Response, Configuration Compliance, Container Vulnerability Response applications, I saw a note about version 30. - ...

Question

Data load and transform via Catalog Item

Many a times there could be a requirement to load and transform data into target table via catalog Item when user submits request.. Example: End user submits an excel or csv file with some data which he/she wants to get loaded into target table. Appr...

blog
Scripting and Coding
User Interface (UI)

ServiceNow Tips: Update Parent Record Variables from MRVS Selections

IntroductionWhen building catalog items with Multi-Row Variable Sets (MRVS) in ServiceNow, you often need to propagate a selection/change inside a MRVS row to variables/fields on the parent Record. MRVS variable scripts run inside an iframe; to read ...

Article
Request Management
Service Catalog

How to process an email forwarded by user from another company's SNOW instance.

I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App. The notify my user about an issue they raised wi...

Question

February Speed Networking (APJ-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

Resolved! Defining Risk Levels in ServiceNow

I'm trying to finding this guide or image (pyramid). It shows the risk levels of ServiceNow for script include, business rules, ui policy, etc. It was in one of the on-demand courses. I wanted to find the documentation to keep in my knowledge base. O...

Question

Invicti - ServiceNow Application Vulnerable item source severity change by SecCommon System user

When AVIT is created from Invicti, the source severity was High. But then it shows user SecCommon System updated Risk Score and Risk Rating from High to Medium. When checked we could see changes in Vulnerability table sn_vul_app_vul_entry. It too sho...

Question
Application Vulnerability Response
Security Operations

Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

Question

Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

Question