ServiceNow Community

Move PTask created in the Problem Ticket to Work in Progress state

I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.

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I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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Unable to Validate Lists and Filters task.

I am having difficulty in Validating the Lists and Filters task. Although I followed the steps correctly, the validation is still failing.

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Visibility of case attachments for customers

when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...

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Clone scoped app to different scope

Does servicenow has any option to clone the scoped app with different domain. As we tend to face this requirement more often, multiple clients will approve same application setup as POC, it would be good if we have option to copy or clone the applica...

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Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...

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Lists and Filters Task

I am having issues with task and filler tasks. Task will not validate, i got though the instruction and completed the step but it says failed can you offer some assistance please. Task Description: View a list of incidents and personalize the list, ...

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Software Reclamation to remove User subscriptiot

Hi All, We are planning to implement Software Reclamation specifically to remove User subscription. Do we have documents to refer for plugins, roles, pre-requisites and all. Please assist. Regards,Saranya

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📣 Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) 📣

Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) Hello ServiceNow Community! With the continued expansion of the ServiceNow platform across ITSM, CSM, HRSD, SecOps, IRM/GRC, and custom application development, the n...

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No response body coming but status code says 200

I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Avaya & Mitel Device Discovery

Hello Folks,I have a requirement to discover the Avaya ,Mitel Device & bring the data into CMDB.Can anyone please help me with what are the pre requisites to discover this devices, what ports needs to opened along with the type of credentials we can ...

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Discovery

AI Search Spoke Update By Query Flow Action returns 0 results on every possible query

Hello, I've started working with the AI Search Spoke application and am able to successfully ingest and delete documents using the corresponding flow actions. However, the Update By Query Flow Action does not seem to work. It accepts my encoded query...

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Todo approval - not showing group appovals

In our instance we have RITM that get assigned out to a group for approval. When checking the tasks option they are unable to see any approvals for the ritms that have been assigned to their group for approval. When viewing the actual task they are ...

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Zero Trust access

Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips

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