ServiceNow Community

Resolved! Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...

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schedule job

I have a piece of development work here is the context:DescriptionAs an administrator I want to ensure ‘Scheduled’ change records automatically move to ‘Implement’ when Planned Start Date is reached during a ServiceNow upgradeAcceptance CriteriaDurin...

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sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

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Related List Declarative Action to create child record

Hi All, I have a requirement where I need to create a button in related list of Case table, when button is clicked it should display list of all Stores (another table) and when user selects multiple/single record and clicks on ADD it should create ch...

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Converting an UI action to show some popup with warning to be shown after click on 'Cancel'UI action

Hello Team, This UI action is not working in workspace. It is only working in Native UI. Do we need to explicitly add any code in the workspace part. When clicked in the workspace, it is not doing anything. @

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Blog-Mastering GlideAjax: Making Client-Server Interaction Smooth in ServiceNow

When you are working on ServiceNow it is really important to have communication between the client and server. This is what makes your applications work well and be easy to use. GlideAjax is a technology that helps with this. It lets the client and s...

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Authentication Error - ServiceNow community

Hello All, I have transferred my ServiceNow account from company email account to Personal Email account.Later, from Personal Email account to new Company account.All my NowLearning courses and certifications were transferred successfully.However, my...

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Article6_TM:Issue faced when Scan Engine moved to non-prod after applying prod Cloning:

Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...

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How to add a new section in BCM Workspace under BIA analysis ?

Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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How to create these 2 Indicators for Performance Analytics? Average time and Average age

Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...

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Performance Analytics

Resolved! Converting an UI action to show some popup with warning to be shown after click on 'Cancel' button

Hi team, We have an OOB UI Action. We need to convert the UI Action so that when someone clicks on the button, it should show a pop up message saying 'Are you sure you want to cancel' with yes or no. if yes is selected, it should perform the activity...

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Resolved! Sync filed value between parent to child case

I want to sync state,priority,short description,comments and work notes to child case from parent if there is any change.

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Developer Site Login Error and Loss of PDI

1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this Ser...

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Inbound Email creating two cases: one with HR Service and one without

Hi Community, I am seeing a funny issue, when an email is received, my inbound email action is triggered and rightfully creates the ticket/s with relevant HR Service. However, as checked at the same it also creates another ticket a replica without th...

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SCTASK Assigned To field showing inconsistent behavior

We are seeing inconsistent behavior in the “Assigned to” field for SCTASK. - Some group members are not visible in the field- Group manager (without ITIL role) can be assigned- In some cases, users without ITIL role and not managers are also selectab...

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