ServiceNow Community

New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy ...

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Pre-Sales Solution Architect Skills

If you're a developer thinking about stepping into a pre-sales Solution Architect role—or you're already an architect considering a move into pre-sales—there are a few things you should know. It’s not just about building the best solutions; it’s abou...

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Information on _queryMatch

I am trying to understand exactly how _queryMatch works in the Lookup Rules. There is very little information other than the start of the default scripts.// _queryMatch function checks if the query returns 0, 1 or more than 1 CI. // it returns: // ...

Question

sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Virtual agent show the user a list of open incidents

Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...

Question

In MRVS how to get only 1st Category from multiple Model Categories

@Ankur Bawiskar In MRVS how to get only 1st Category from multiple Model CategoriesUnder cmdb_model table we have field Model Categories how i can take only first Category and add to MRVS data.Now adding it takes all the categories.Example:Model Cat...

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【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base

Cannot remove Guest user set to CanRead in Knowledge Base.I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?

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Resolved! Change Incident State from Outbound Email

Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...

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Incident Communication Management
Incident Management

Transform Maps

Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...

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Sydney ServiceNow Enthusiasts - September 2025 - Service Excellence with Major Incident Management

For the 5th meetup in 2025, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks. For September 2025, we wi...

Event

Error: Unexpected token in object literal

This is my Action script step, trying to use this in the flow whenever variables (special char escaped) need to be updated. Now this is throwing an error when I am passing this value to variable "cable_installation_request_for_printer_selection_stat...

Question

Service Portal related issue

In the Service portal page there are so many categories when we click on particular category then it will redirect to the category related catalog items. please see the above image I'm highlighting related catalog item we can highlight that particula...

Question

Not able to login using MFA

Hello All, I have configured my Dev instance using MFA, but later since my phone was lost need to setup MFA in my new mobile. I was able to setup the MFA in my new mobile but while providing the 6 digit passcode for logging in Dev instance, it is sho...

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Reschedule an upgrade or patch with Now Support

You can make changes to a scheduled upgrade or patch for your instance without going through tech support. The ServiceNow Patching Program (SPP) automatically updates customer instances to ensure the latest in functionality, features, and most imp...

Article

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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