What roles does the course Associate System Administrator prepare you for?

• Question

Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

• Question

Categorizing Network Gear based on characteristics

Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...

• Question

Which Of the following are not included in an Update Set

Which Of the following are not included in an Update Set by default?A. HomepagesB. DataC. Published WorkflowsD. Business RulesE, schedulesF, Database changesG. Related ListsH. Report Definitionsl. scheduled jobJ. Client Scripts K. Views

• Question

Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

• Question

Servicenow to SharePoint Integration - Folder creation with metadata

After integrating ServiceNow to SharePoint by setting up a connection, I'm trying to create a flow designer flow with SharePointOnline Spoke action to create a folder. The folder gets created. Now I am looking for ways to set the metadata of the fold...

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correct me that javascript is wrong

@RakeshDarshnala function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue === oldValue) {        return;    }if (newValue === 'Closed') {  g_form.showFieldMsg('state','Cannot close directly. Please follow the proper wo...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu.  1. When scheduling an Attestation, it seems you can only set them to run at midnight.I   set a ti...

• Question

Issues with Now Assist in Virtual Agent on Engagement Messenger (Session Reset & Agentic Workflow No

 Hi everyone,I’m currently implementing Engagement Messenger on a page built with UI Builder.A button on the page launches Engagement Messenger, and within the messenger, Now Assist in Virtual Agent is successfully activated.However, I’m facing two i...

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Not able to schedule slots in appointment booking

Hi Community,I have configured appointment booking but not able to select slots in portal. I have added agent's work schedule also. But not able to select any slots on any day ("No slots available" or slots are read only).What may be the problem? Cou...

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CSDM CI Lifecycle Management: LifeCycleUtil and Internal State Restoration

ServiceNow’s Common Service Data Model (CSDM) introduces a standardized way to manage the lifecycle of Configuration Items (CIs) and Assets. Instead of relying on legacy fields like Install Status and Operational Status, CSDM defines a two-tier lifec...

• Question

Multiple Templates

Good morning,I have created in SN a Digital Product Release Template (for simplicity let's call it "Template A").--- NEEDI need to create many another templates (for simplicity let's call them "Template B, C, D, E, F").Each of these templates will ha...

• Question

Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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Difference in Activity Stream behavior between Classic UI and Workspace

Hi Everyone,We are facing an inconsistency in Activity Stream behavior between Classic UI and Workspace for the Case table.When a case is initially created, certain fields (example: state/number-type field) are empty/null.In the Classic UI activity s...

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While Applying template on CR form , it shows the banner messages multiple times.

    While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...

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