Subscription Management 101

[Lindsey G-Prada]

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Subscription Management 101

Subscription Management is the ServiceNow application that shows what you've purchased, who and what is using it, and where you stand against your entitlements across all your instances. Here's what it does, what you'll find in it, and where to learn more.

THE SHORT VERSION

What Subscription Management helps you do

📦  See everything you've purchased in one place.

📈  Track usage against your entitlements.

👥  Allocate users and groups to the right subscriptions.

🗺  Map custom tables and applications.

✅  Stay ahead of overages and plan renewals with confidence.

🖥 THE APP

What you'll find in Subscription Management

Subscriptions and entitlements

Everything you've purchased, with quantities and license models, at the account level.

Usage and allocation

How your subscriptions are being used, and which users and groups are allocated to each one.

Custom table mapping

Map the tables and applications you've built to the right subscription.

Now Assist usage

Assist consumption across all instances, by instance and by skill, against your annual pool.

Cloud capacity

How much of your purchased cloud capacity you're using.

👤 WHO IT'S FOR

Who uses Subscription Management

Platform owners

Keep the platform aligned with what's been purchased and plan for growth.

System administrators

Configure Subscription Management and keep it up to date on every instance.

Usage admins

Allocate subscriptions to users and groups and monitor consumption.

Now let's get you started

To open the app, go to Admin > Subscription Management > Subscriptions. If you're new, the self-paced overview course is the fastest way to learn the basics.

Take the overview course →

GO DEEPER

Where to learn more

Explore by topic

Assist Usage Cloud Capacity Custom Tables Events Additional Resources

Getting started resources

Platform Academy: All About Subscription Management

A recorded walkthrough of what Subscription Management does and how it works, from the February 15, 2024 Platform Academy session.

Watch recording →

Subscription Management Overview (ServiceNow University)

A self-paced course covering Subscription Management basics and the key terms you'll see across other resources.

Start course →

Jumpstart Your Subscription Management (Impact Accelerator)

Expert-led coaching on Subscription Management's core capabilities and leading practices, including groups, custom table mapping, and allocations. Available with eligible Impact packages.

Learn more →

Subscription Management Product Documentation

The official ServiceNow documentation for setting up, configuring, and using Subscription Management.

View docs →

Compliance Reports vs. Subscription Management (KB0997369)

Why ServiceNow-issued compliance reports and your Subscription Management numbers can differ, and how to align them more closely.

Read KB article →